Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Summary:

Main point of contact for AMRS based Clients for trades processing related queries within BofA across product, market, entity, trade status. Primary responsibility will be confirmation and allocation of international/US Fixed Income products. Candidate will be responsible for creating and updating client accounts in a timely manner. Applicant must be on hand to offer premium Client service to deal with all Client queries and manage the relationships between our Clients and internal BofA departments. Up to date industry knowledge on key initiatives and developments within the fixed income market is essential. Directly interacting with Clients on a daily basis, you will be the main point of contact for clients on all operational issues and will act as Client advocate within BofA to ensure all clients’ needs are met. 

Roles & Responsibilities:

Resolution and escalation of matched and unmatched trades for AMRS settling in domestic markets,Timely response to client queries regarding the confirmation and allocation of their tradesLiaising with other internal departments to ensure timely settlement of client tradesInvolvement in ad hoc projects for new processes or industry initiativesKeeping up to date client contacts and maintaining current client relationshipsMust be client focused with proven track record of excellent communications and interpersonal skills with the ability to present to an audienceAttention to detail in terms of onboarding new accounts and confirming trade economicsMust be self-motivated and able to work independently while also working in a team environmentMust be able to operate successfully in a fast paced environment

Required Qualifications:

Must be client focused with proven track record of excellent communications and interpersonal skills with the ability to present to an audienceAbility to successfully navigate and connect within a matrix work environmentMust be self-motivated and able to work independentlyMust be able to operate successfully in a fast paced environmentMust be ready to train new hires when called upon

Preferred Qualifications:

Previous experience within a client service teamGeneral knowledge of the lifecycle of a tradeStrives to bring new thoughts and ideas to teams in order to drive innovation and unique solutionsExcels in working among diverse viewpoints to determine the best path forwardExperience in connecting with a diverse set of clients to understand future business needs - is a continuous learnerCommitment to challenging the status quo and promoting positive change.Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client baseBelieves in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Shift:

1st shift (United States of America)

Hours Per Week: 

40