You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. 

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Function Description

We are seeking individual who is excited about joining a fast-paced, team environment and is not embracing challenges and is passionate about building a career in new accounts acquisition, join us today! Candidate should have strong sense of customer service oriented and posed a drive to help people; capable to interact with various business partners across the organization every day to resolve customer friction points. 

How will you make an impact in this role?

Multi-task and efficiently navigate through multiple systems. Maintaining and updating technical documents and procedures Knowledge of operating systems and applications support task. Identifying application or information of client. Managing coordination for local or international level where required Understand all relevant Risk, Compliance and Fraud criteria and ensure the adherence with Processing card application through a few internal systems Document necessary application information and recommend decision Providing an exception level of customer service through telephone contact with customers 

Qualifications:

Bachalor’s Degree in Business Administration, Management or related field At least 2 years working experience in customer service related areas An open, flexible, and team-oriented personality Excellent communication skills both verbally and written in English Analytical, attention to details and processes Ability to work independently with strong multi-tasking skill Computer literate with proficiency in Microsoft Office, particularly Excel and PowerPoint and Microsoft word Ability to take control for handling difficult calls to ultimately provide FCR (First Contact Resolution) Multitask and efficiently navigate through multiple systems to effectively provide extraordinary customer care

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.