Global Operation Center Manager (79073-4)
Interplace, Inc
Job Overview
Responsible for managing the GOC department’s day-to-day functions and the overall data entry by registering information in the database. Support GOC staff and assist in handling any customer service to our end-users by answering questions in a timely and accurate and professional manner.
Responsibilities and duties
· Carrying out and attaining the mission and the goals of the department managed and the company
· Must be available to staff and our distributors/customers within the open and close (first and last hours) of scheduled work hours and business day
· Manage and train staff, including all new hires
· Scheduling shifts to ensure proper coverage for all work schedules
· Manages and maintains database with staff by entering new and updated account information and establishes entry priorities for staff
· Work with other department managers to increase better workflow and customer support among departments.
· Processing Orders
· Receive and promptly respond to customer queries via phone, email or online chat
· Document Issues and Resolutions
· Develop solutions and resolve problems to ensure employee and customer satisfaction is met successfully
· Review and address the skills of staff to ensure customer satisfaction is met successfully
· Join and Host meetings and department meetings for the betterment of department and to update and review new and ongoing information
· Problem-solving and time management.
Qualification
· High School diploma or equivalent
· Bilingual Japanese and English
· Can work weekends, holidays and night shifts.
· Data entry experience or related experience
· Quick typing skills
· Organizational skills
· Attention to detail
· Learn and adapt to current technology needs
· Excellent and effective communication and interpersonal skills
· Customer service skills
· Managing processes with staff and projects
· High level of ownership, accountability and initiative
· Welcoming and helpful attitude
Responsible for managing the GOC department’s day-to-day functions and the overall data entry by registering information in the database. Support GOC staff and assist in handling any customer service to our end-users by answering questions in a timely and accurate and professional manner.
Responsibilities and duties
· Carrying out and attaining the mission and the goals of the department managed and the company
· Must be available to staff and our distributors/customers within the open and close (first and last hours) of scheduled work hours and business day
· Manage and train staff, including all new hires
· Scheduling shifts to ensure proper coverage for all work schedules
· Manages and maintains database with staff by entering new and updated account information and establishes entry priorities for staff
· Work with other department managers to increase better workflow and customer support among departments.
· Processing Orders
· Receive and promptly respond to customer queries via phone, email or online chat
· Document Issues and Resolutions
· Develop solutions and resolve problems to ensure employee and customer satisfaction is met successfully
· Review and address the skills of staff to ensure customer satisfaction is met successfully
· Join and Host meetings and department meetings for the betterment of department and to update and review new and ongoing information
· Problem-solving and time management.
Qualification
· High School diploma or equivalent
· Bilingual Japanese and English
· Can work weekends, holidays and night shifts.
· Data entry experience or related experience
· Quick typing skills
· Organizational skills
· Attention to detail
· Learn and adapt to current technology needs
· Excellent and effective communication and interpersonal skills
· Customer service skills
· Managing processes with staff and projects
· High level of ownership, accountability and initiative
· Welcoming and helpful attitude
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