At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.
We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.
Job TitleGlobal Patient Services Healthcare Coordinator/Interpreter
LocationCleveland
FacilityCleveland Clinic Main Campus
DepartmentGps Intnl Center-International and Emerging Markets
Job CodeU99895
ShiftDays
Schedule8:00am-4:30pm
Job Summary
Job Details
GPS Healthcare Coordinator/Interpreter
Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.
Global Patient Services (GPS) is a unique department at Cleveland Clinic with ties all over the world. As a GPS Healthcare Coordinator/Interpreter, you will serve patients’ needs, touch lives and make everlasting impacts. After 90 days of employment, you will have the opportunity to work a hybrid schedule working three days on-site and two days remotely. Opportunities for promotions, managing international patient accounts, learning new skills and a supportive team will help you build a rewarding career, here at Cleveland Clinic.
A caregiver in this position works 8:00am – 4:30pm.
A caregiver who excels in this role will:
Coordinate patient services and respond to a wide variety of patient requests for the International Patient including relationship management, appointments coordination, health system navigation, conflict resolution, intensive problem solving and risk mitigation, communications while assisting international patients and physicians, professional and administrative staff members.
Facilitate the coordination of care involving a broad spectrum of professional discipline, socioeconomic and cultural perspectives.
Assist international and limited English proficiency (LEP) patients and physicians or other healthcare workers by facilitating the communication process.
Interpret dialogue and written material from one language to another including interpreting patient histories, physician instructions to patient, and patient questions for physician, nurse-patient dialogue and conducting pre-operative or post-operative education.
Facilitate communication between providers and patients on the ramifications of accepting treatment or undergoing surgery.
Ensure that patients understand their illness, its treatment and their legal rights.
Interpret sensitive information to patients or their families including diagnosis of terminal or severe illness, death of a family member during treatment or surgery or information pertinent to ethnic, cultural or religious values, morals and customs.
Coordinate patient services, such as scheduling follow-up medical appointments and gathering patient medical reports, x-rays, etc.
Collaborate with caregivers to coordinate appropriate response to requests utilizing second language skills.
Work an on-call rotation (nights, weekends, holidays, etc.) to support patient needs.
Minimum qualifications for the ideal future caregiver include:
High school diploma or GED.
Five years of customer service experience.
Written and verbal fluency in one or more languages (English and Spanish).
Possess a valid state driver’s license and automobile insurance coverage. The caregiver must obtain an Ohio license within 30 days of employment.
PC and Microsoft proficiency.
Ability to interact with individuals and/or groups in a wide variety of highly sensitive and diplomatic situations.
Preferred qualifications for the ideal future caregiver include:
Bachelor’s degree. This may substitute the experience requirement.
Healthcare experience.
Professional interpreting experience.
Experience maintaining confidentiality and performing complaint resolution.
Knowledge of medical terminology.
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
May require extended periods of standing, walking or sitting.Manual dexterity sufficient to perform work on a PC or mobile device.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities