At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job TitleGlobal Patient Services Interpreter Trainee

                        

LocationCleveland

                    

FacilityCleveland Clinic Main Campus

                     

DepartmentGPS Intnl Center-Operations

                      

Job CodeU99892

                     

ShiftDays

                       

Schedule8:00am-4:30pm/4:30pm-8:00am

                       

Job Summary

                         

Job Details

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.   

**The person in this role must be fluent in another language or American Sign-Language.**

The Global Patient Services (GPS) Interpreter Trainee is a rotation-based 1-year job-training program for bilingual individuals seeking to gain experience and develop a professional career in medical interpretation. This position also allows trainees to gain exposure to international healthcare business practices, Limited-English-Proficiency (LEP) interpretation and American Sign Language for the deaf and hard-of-hearing.

GPS Interpreter Trainees will be taught critical skills to become a professional medical interpreter and guided on the path towards national certification. Each trainee will be assigned a mentor who will support their development and on-the-job training.

The program is structured by rigorous assessment and increasing complexity of interpretation levels. Successful completion of the program requires a language assessment and pass score at every rotation, professional development training courses, and end-of-program presentation to key leadership in the international department.

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.


Responsibilities:

Completing all onboarding and professional development trainings.Go through interpreter assessments and quality checks.Complete program rotations.Helps facilitate successful delivery of services to linguistically diverse consumers.Explain hospital resources, office protocols, and limitations to clinicians and patients; make appropriate referrals; serve as a cultural and linguistic resource to both patients and providers to contribute to successful outcomes.Performs duties in a spirit of teamwork and cooperation.Adheres to hospital policies on customer relations and hospitality.Understands the hospital’s system of service delivery.Written translations as required in patient encounters such as filling out forms and medical instructions, and medication schedules; administrative translations such as letters to patients, documents, and patient materials.Support the office operations by answering the phone, taking requests, calling patients to confirm appointments, document encounters on the interpreter tracking system, do data entry, verify and schedule future appointments when necessary, do general troubleshooting, filing and photocopying.Utilize on-line computer systems such as Outlook, and other hospital software.Work with special projects as assigned.Other duties as assigned.

Education:

High School Diploma / GED or equivalent required.Bachelor’s degree preferred.Bridging the Gap education program completion required by the end of the year of training.

Languages:

Foreign language (Arabic, Spanish, etc.) or American Sign Language (ASL) required.

Certifications:

National Language Certification – Successful Pass of Written Exams (dependent on LEP or ASL):

Foreign Language Certification: Healthcare Interpreter (CHI) by Certification Commission for Healthcare Interpreters (CCHI) or Certified Medical Interpreter (CMI) by National Board of Certification for Medical Interpreters (NBCMI) certification or other healthcare interpreting certificate; preparation for oral exam required within the year of training.ASL Certification: National Interpreter Certification (NIC) by the Registry of Interpreters for the Deaf (RID), including the NIC knowledge exam; preparation for NIC interview, and performance exam required within the year of training.

Competencies (Complexity of Work):

Requires critical thinking skills, decisive judgment and the ability to work with minima supervision.Must be able to take appropriate action in a stressful environment.Must exercise creativity and problem-solving skills with the ability to communicate effectively with both internal and external clients.Must possess the ability to learn, use and understand clinical information systems as well as Microsoft Office and other PC applications.Must be a confident, motivated self-starter and demonstrate flexibility, initiative, customer focus and the ability to handle stress.

Work Experience:

Healthcare experience in a large organization preferred.

Physical Requirements:

Requires frequent data entry, standing and walking.Occasionally lifts and carries items weighing up to 25 pounds.Requires corrected vision and hearing to normal range.Requires dexterity sufficient to operate a computer.May require the ability to operate various types of powered material handling equipment.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities