**Career Area:** Sales **Job Description:** **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. **About the Electric Power Division** Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations! Role Definition Manages team and activities related to Key Account Commercial Operations Processes that support overall customer Portfolio of Business. Responsibilities • Following organizational policies and procedures and maintaining clear and direct line of communication within the organization to meet customer requirements. • Execution and measure of Key Work Process and Customer Contracts for Key Accounts. • Consult with dealers and internal business partners about sales support of product to Key Account customers. • Working directly with customers to collect information, plan project forecasts, and ensure customers' needs are met. **What you will do:** **Problem-Solving** + Lead team through necessary critical-thinking and analysis to solve complex customer-facing and internal challenges + Develop continuous improvement methodology to improve problem resolution and minimize on-going customer impact + Collaborate with key stakeholders on joint problem assessment and resolution strategies, documenting key inputs and decisions. **Data Analysis and Performance Measurement** + Lead team and develop processes for analyzing data on demand forecasting, inventory levels, and production schedules to assist decision-making for global accounts. + Develop and measure KPIs and performance metrics to evaluate team/process effectiveness, such as forecast accuracy, inventory turnover, and on-time delivery rates. + Produce regular and ad-hoc reports to communicate key insights to the global account team. **Process Improvement Support** + Guide team to work alongside Global Account Manager, Dealers, Customers, and our factories to identify areas for process enhancement, focusing on delivering critical customer outcomes. + Identify, prioritize, document and refine standard operating procedures (SOPs) to ensure consistency and efficiency in the different processes. + Assist in implementing process automation and other data-driven improvements to enhance accuracy and streamline workflows. **Leadership** + Provide ongoing leadership and mentoring support for the team, customers, and process management. + Facilitate the creation and update of dashboards to monitor demand changes, finished product inventory levels across the supply chain, and production performance timelines. + Lead communication with Caterpillar teams and Cat Dealers to ensure alignment and transparency in processes. **Cross-Functional Collaboration** + Act as a key leader in facilitating collaboration among Customers, Global Portfolio Managers, Dealers, and the Supply Chain team, ensuring data accuracy and process alignment. + Set leadership example with customer-support team to respond to queries from stakeholders, ensuring accuracy in data reporting and providing relevant support. + Track changes within processes, identify potential risks, and suggest adjustments to ensure operational stability. **What you will Have:** Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Level Extensive Experience: • Differentiates assumptions, perspectives, and historical frameworks. • Evaluates past decisions for insights to improve decision-making process. • Assesses and validates decision options and points and predicts their potential impact. • Advises others in analyzing and synthesizing relevant data and assessing alternatives. • Uses effective decision-making approaches such as consultative, command, or consensus. • Ensures that assumptions and received wisdom are objectively analyzed in decisions. Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Level Expert: • Gains agreement on the problem-solving process, risk assessment, decision points, and criteria. • Trains others in the process of eliciting alternatives and assessing their impact. • Orchestrates the resolution of high-impact and cross-functional problems. • Successfully organizes problem solvers and stakeholders for high-impact problems. • Predicts and explains long-term trends and implications for alternatives. • Monitors industry for best practices and new techniques in problem-solving. Planning and Organizing: Knowledge of the process of planning and arranging tasks and resources; ability to plan and organize both time and resources to get things completed while structuring and maintaining work in a systematic and highly methodical way. Level Expert: • Optimizes time, tools, and resources to achieve desired results. • Manages links among multiple projects and anticipates the impact of the project's outcome on all concerned. • Synthesizes pertinent information to plan a course of action. • Documents plans with clear objectives, action steps, accountabilities, resource requirements and timelines. • Tracks successes in order to establish processes viewed as effective for the entire enterprise. • Specifies the underlying assumptions related to designated work. Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Level Extensive Experience: • Facilitates creation of the 'right' products and services to resolve customer business issues. • Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement. • Advises others on creating customer focused environments in various scenarios. • Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations. • Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives. • Communicates and models the criticality of customer focus as an organizational strategy. Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations. Level Extensive Experience: • Educates others on own organization in terms of the industry - its market position, niche (if any), etc.. • Compares and contrasts the latest developments and emerging issues in the industry. • Raises coworkers' awareness of industry standards, practices and guidelines. • Assesses how regulatory and reporting requirements apply to own organization. • Explains the development of industry segments - trends, consequences, key issues. • Discusses industry-specific cycles and associated considerations. Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Level Extensive Experience: • Reviews others' writing or presentations and provides feedback and coaching. • Adapts documents and presentations for the intended audience. • Demonstrates both empathy and assertiveness when communicating a need or defending a position. • Communicates well downward, upward, and outward. • Employs appropriate methods of persuasion when soliciting agreement. • Maintains focus on the topic at hand. Account Management: Knowledge of account management; ability to manage day-to-day activities, providing services and support to existing clients. Level Extensive Experience: • Evaluates demographics, trends and issues affecting specific markets and customers; makes recommendations accordingly. • Trains others on the many aspects of managing existing customer accounts. • Teaches others how to use advanced technologies and tools for account management. • Anticipates the needs and preferences of key players at relevant customer accounts. • Advises on the appropriate solutions to complex customer accounts problems. • Collaborates with the customer on large account activities and monitors customer satisfaction. **Additional Information** + The locations for this position are Alpharetta, GA, Lafayette, IN, & Dallas, TX + Domestic relocation assistance is NOT available for this position + This position may require 10% travel + Visa sponsorship is not available **Employee benefit details** Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just a salary because we value your performance. We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and 401K) along with the potential of an annual bonus. Additional benefits include paid vacation days and paid holidays (prorated based upon hire date). _This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at_ _www.Caterpillar.com/Careers_ _._ **Summary Pay Range:** $156,000.00 - $234,000.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. **Benefits:** Annual incentive bonus plan* Medical, dental, and vision coverage Paid time off plan (Vacation, Holiday, Volunteer, Etc.) 401k savings plan Health savings account (HSA) Flexible spending accounts (FSAs) Disability benefits Life Insurance Parental leave Healthy Lifestyle Programs Employee Assistance Programs Voluntary Benefits and Employee Discounts Tuition Reimbursement Career Development _*Subject to annual eligibility and incentive plan guidelines_ . **Posting Dates:** January 17, 2025 - January 30, 2025 Any offer of employment is conditioned upon the successful completion of a drug screen. EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply. Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .