Global Process Expert – Export Order Management

Location: Barcelona - SpainHybrid Full time

About the job

Our Order to Cash (O2C) team aims for excellence, equipping Sanofi with a robust core model, seconded with best of breed digital solutions embedding artificial intelligence and machine learning functionalities.

Our international presence, our ambition to become a global reference player for all order to cash related processes mean that our team works on a variety of projects with opportunities for a rich mix of work. This leads to a challenging and stimulating professional experience full of growth and learning.

Business Operations is a Global organization of Sanofi providing end to end services to all geographies in Europe, North America, China, JPAC & International regions and covering Global Procurement services, Operations and transition management, Medical activities hub, People services, and Global Finance services. Global Finance services hosts the following service lines O2C, A2R, Financial sanctions compliance and Controlling Operations 

As one department within Business Operations, we’re also part of something much bigger. This provides opportunities for learning, growing, job moves and a diversified, fulfilling career.

Order To Cash (O2C) service line, one of the pillars of Business Operations Finance servcies, is currently covering the following areas of the Customer Invoice to Cash (Ci2C) process:

Credit ManagementCollections & Account Receivables managementCash ApplicationAR Monthly closing and Reporting

To build an integrated end-to-end order to cash process under one single organization it will be extending its scope to the following Order to Serve sub-processes:

Customer Master Data, Pricing & Commercial conditionsClaims & Disputes ManagementOrder Management

Our function at a glance:

Our O2C team to handle the following activities:  

Master data Management Sales orders Management Requests and Disputes Management Credit Risk and Credit Data Management   Collections and Customer Contact Management Cash Application and Receivables Management   AR related Month-end Closing, Reporting and Non-trade Invoice Management  

These operations are critical for customers & patients products fulfillment, accurate accounting, generating cash flow, customer satisfaction.

In the context of such transformation, a Global Process Expert – Export Order Management role has been created

Under the management of the Global Process Lead, this role is in charge to drive specific topics, projects contributing to Core model enhancements and deployments. This role will be instrumental as well in the continues improvement area improving core model adherence, global initiative allowing better efficiencies and best in class practices.

In close collaboration with Regional/Local leads, this role provides the support, coaching & facilitation to allow the Regional/Local teams to successfully adopt/adhere consistently to the core processes. In addition, process efficiency should be continuously improved by promoting and sharing best practices and performance mindset.

Global Process Expert – Export Order Management acts as the core model guardian in the coordination of activities to ensure best and harmonized practices are adopted by all Local /Regional teams. 

Global Process Expert – Export Order Management handles smooth change management among Local /Regional teams, identifies risks and discrepancies and develops adequate actions plans to mitigate them, recommends improvements, and monitors till implementation.

As part of iO2C team, Global Process Expert – Export Order Management contributes to execute its strategy related to Global projects implementation as well as process simplification and optimization.

Main responsibilities:

Core model

Contribute to the Design, development, maintenance, simplification, optimization and improvement of core model processes in collaboration with Regional leads and Order Management Global Process Lead. Processes in Order Management core model include order taking, order acceptance, delivery and invoice processing.The Core Model mainly comprises processes, technology landscape, RACI, interaction model business rules and KPI’s.Collaborate on the change definition in policies and procedures supporting optimized and standard processes.Propose actions to accelerate simplification of our operations, introducing innovative and harmonized solutions. 

Core model adherence/audit

Build and maintain stakeholder relationships across all geographies and drive standardization of processesLead the preparation, conduct, and follow-up audit across all geographies the core model adherenceOversee the process performance across the different geographies and provide input into how it can be further improvedReview and discuss and support in approval of exceptions to the Core Model with the regionsEnsure strong relationships with the teams through both solid governance, as well as informal and formal networkingUtilize dashboards and other enhanced visualization capabilities to illustrate historical trends and document and report detailed observations, instances of non-compliance and improvement opportunities

Global projects and initiatives

Ensure iO2C Core Model components are well understood to perform an effective implementationDeliver projects across all regions, notably technologies implementationOwn the business case for the relevant project incl. its implementation impact within iO2C P&LSupport neighbouring functions projects & other global initiatives impacting the Service Line.Ensure relevant data are available to support business case and on-going project reviewsCollaborate in global projects (ex. ISHIFT) and neighbouring functions initiatives where Order Management process is applicable.

About you

Experience:Must have 5 to 10 years of process knowledge of Export Order Management processes and related systems. Deep knowledge of export document handling and link with customs.Strong understanding of the overall Order to Cash and Supply Chain E2E processesProven experience in Export Order Management activity & engaging 3rd partiesGood knowledge of pharma business commercials, Trade Environment, Finance & business modellingProven experience in Project Management & process reviewSoft skills:Multicultural mindset - international exposureExcellent teamwork and interpersonal skills.Ability to take initiative and overcome challenges.Effective collaboration skills with peers, stakeholders and partners across the organizationHigh capacity and willingness to learn about proceduresAbility to successfully lead & engage indirect remote teamsAdaptability to work in ambiguous, constantly changing situations, including flexibility in working hours to accommodate working with different regions/geographies.Ability to develop high-quality presentations.Strong customer orientationStrong Networking & communication skillsExcellent organizational and planning capabilities.Positive, open-minded, customer centric and problem-solving attitudeCapacity to challenge the consensus, current state and to propose solutionsReliabilityAbility to cooperate transversally & successfully work in a transversal environmentInnovation and creative mindsetStrong leadership & influence capabilitiesLead the changeTechnical skills:Strong analytics skills with the ability to collect, organize, analyze, and disseminate information with attention to detail and accuracyHands-on experience of SAP (essential) in S4 Hana preferably, OM, Management modules (advantageous)Knowledge of Microsoft Office and expertise of MS Excel (essential) Education: Bachelor’s or Master’s degree from a Business or Engineering schoolLanguages: Fluent in English (minimum of strong B2 level required).

Why choose us?

Bring the miracles of science to life alongside a supportive, future-focused team.Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.Contribute to a company that is not only a leader in healthcare but also a pioneer in digital transformation, shaping the future of global health. Work on Global programs in a truly International and multi-cultural environment.Work with highly qualified teams using state-of-the-art technologies to shape the future of Sanofi.

Pursue Progress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

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Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!