Global Process Expert – Order Managementnt

Location: Barcelona - SpainHybrid Full time

 

Our Team: 

Our Order to Cash (O2C) team aims for excellence, equipping Sanofi with a robust core model, seconded with best of breed digital solutions embedding artificial intelligence and machine learning functionalities.  

Our international presence, our ambition to become a global reference player for all order to cash related processes mean that our team works on a variety of projects with opportunities for a rich mix of work. This leads to a challenging and stimulating professional experience full of growth and learning.  

Business Operations is a Global organization of Sanofi providing end to end services to all geographies in Europe, North America, China, JPAC & International regions and covering Global Procurement services, Operations and transition management, Medical activities hub, People services, and Global Finance services. Global Finance services hosts the following service lines O2C, A2R, Financial sanctions compliance and Controlling Operations   

As one department within Business Operations, we’re also part of something much bigger. This provides opportunities for learning, growing, job moves and a diversified, fulfilling career.  

  

Order To Cash (O2C) service line, one of the pillars of Business Operations Finance servcies, is currently covering the following areas of the Customer Invoice to Cash (Ci2C) process: 

Credit Management 

Collections & Account Receivables management 

Cash Application 

AR Monthly closing and Reporting 

  

To build an integrated end-to-end order to cash process under one single organization it will be extending its scope to the following Order to Serve sub-processes: 

Customer Master Data, Pricing & Commercial conditions 

Claims & Disputes Management 

Order Management 

  

Our function at a glance: 

Our O2C team to handle the following activities:   

Master data Management  

Sales orders Management  

Requests and Disputes Management  

Credit Risk and Credit Data Management   

Collections and Customer Contact Management  

Cash Application and Receivables Management   

AR related Month-end Closing, Reporting and Non-trade Invoice Management   

These operations are critical for customers & patients products fulfillment, accurate accounting, generating cash flow, customer satisfaction. 

 

 

In the context of such transformation, a Global Process Expert – Order Management role has been created 

 

Under the management of the Global Process Lead, this role is in charge to drive specific topics, projects contributing to Core model enhancements and deployments. This role will be instrumental as well in the continues improvement area improving core model adherence, global initiative allowing better efficiencies and best in class practices. 

 

In close collaboration with Regional/Local leads, this role provides the support, coaching & facilitation to allow the Regional/Local teams to successfully adopt/adhere consistently to the core processes. In addition, this role should contribute that the process efficiency is continuously improved by promoting and sharing best practices and performance mindset.  

 

Global Process Expert – Order Management acts as the core model guardian in the coordination of activities to ensure best and harmonized practices are adopted by all Local /Regional teams.   

Global Process Expert – Order Management handles smooth change management among Local /Regional teams, identifies risks and discrepancies and develops adequate actions plans to mitigate them, recommends improvements, and monitors till implementation. 

As part of iO2C team, Global Process Expert –Order Management contributes to execute its strategy related to Global projects implementation as well as process simplification and optimization. 

 

Main responsibilities: 

 

Core model 

 

Contribute to the Design, development, maintenance, simplification, optimization and improvement of core model processes in collaboration with Regional leads and Order Management Global Process Lead. Processes in Order Management core model include order taking, order acceptance, delivery and invoice processing. 

The Core Model mainly comprises processes, technology landscape, RACI, interaction model business rules and KPI’s. 

Collaborate on the change definition in policies and procedures supporting optimized and standard processes.  

Contribute to proposing actions to accelerate simplification of our operations, introducing innovative and harmonized solutions.  

 

Core model adherence/audit 

Build and maintain stakeholder relationships across all geographies and support in driving standardization of processes. 

Contribute to the preparation, conducting, and following-up of audit across all geographies the core model adherence.  

Contribute to overseeing the process performance across the different geographies and provide input into how it can be further improved. 

Review and discuss and support in approval of exceptions to the Core Model with the regions 

Ensure strong relationships with the teams through both solid governance, as well as informal and formal networking 

Utilize dashboards and other enhanced visualization capabilities to illustrate historical trends and document and report detailed observations, instances of non-compliance and improvement opportunities 

 

Global projects and initiatives 

Ensure iO2C Core Model components are well understood to perform an effective implementation 

Contribute in delivery of projects across all regions, notably technologies implementation 

Contribute to the business case for the relevant project incl. its implementation impact within iO2C P&L 

Support neighbouring functions projects & other global initiatives impacting the Service Line. 

Ensure relevant data are available to support business case and on-going project reviews 

Collaborate in global projects (ex. ISHIFT) and neighbouring functions initiatives where Order Management process is applicable.  

 

About you 

 

Experience: 

Must have 3 to 5 years of process knowledge of Order Management processes and related systems. Having knowledge of both domestic and export order management is a plus. 

Good understanding of the overall Order to Cash and Supply Chain E2E processes 

Proven experience in Order Management activity & engaging 3rd parties 

Good knowledge of pharma business commercials, Trade Environment, Finance & business modelling 

Some experience in Project Management & process review 

Soft skills: 

Multicultural mindset - international exposure 

Excellent teamwork and interpersonal skills. 

Ability to take initiative and overcome challenges. 

Effective collaboration skills with peers, stakeholders and partners across the organization 

High capacity and willingness to learn about procedures 

Ability to successfully lead & engage indirect remote teams 

Adaptability to work in ambiguous, constantly changing situations, including flexibility in working hours to accommodate working with different regions/geographies. 

Ability to develop high-quality presentations. 

Strong customer orientation 

Strong Networking & communication skills  

Excellent organizational and planning capabilities. 

Positive, open-minded, customer centric and problem-solving attitude 

Capacity to challenge the consensus, current state and to propose solutions 

Reliability  

Ability to cooperate transversally & successfully work in a transversal environment 

Innovation and creative mindset 

Strong leadership & influence capabilities 

Lead the change 

Technical skills: 

Good analytics skills with the ability to collect, organize, analyze, and disseminate information with attention to detail and accuracy 

Hands-on experience of SAP (essential) in S4 Hana preferably, Order Management modules (advantageous) 

Knowledge of Microsoft Office and expertise of MS Excel (essential)  

Education: Bachelor’s or Master’s degree from a Business or Engineering school  

Languages: Fluent in English

Why choose us? 

Bring the miracles of science to life alongside a supportive, future-focused team.Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.Contribute to a company that is not only a leader in healthcare but also a pioneer in digital transformation, shaping the future of global health. Work on Global programs in a truly International and multi-cultural environment.Work with highly qualified teams using state-of-the-art technologies to shape the future of Sanofi.

Pursue Progress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

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Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!