Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Allied Universal® is hiring a Global Security Operations Center (GSOC) Shift Lead. The Global Security Operations Center (GSOC) Operator supports the Global Security Management and other business function leaders for a high-profile customer. This role executes the various core functions of the GSOC to include, but not limited to, incident recognition/escalation, emergency response, product security, and physical security. The Global Security Operations Center (GSOC) Operator acts as a partner working closely with teams across the security organization and the wider business to understand information requirements, deliver timely analysis, and present key insights to internal stakeholders.

Monday - Friday 7AM-3PM

Full Time

Must Have a Valid Driver's License and Clean driving Record

At Least 1 Year of Security Experience

Comfortable Using Computers and Smart Devices

Experience Monitoring Alarms and Cameras

$21 / Hour

RESPONSIBILITIES:

Oversee day to day operations within the GSOC, ensuring all procedures and protocols are followedManage and coordinate the activities of the GSOC team during the shift, including monitoring security systems, handling incidents, and responding to emergenciesUpdate the GSOC Operator schedule; ensure coverage for all openings and callout; notify the Account Manager if there are any open posts that cannot be coveredEnsure all GSOC activities comply with local, national, and international laws and client regulationsConduct regular audits and assessments to identify area of improvementEnsure all training requirements are met for all operators; complete training checklists for new hires and when retraining operatorsAssist in the development, implementation, and enforcement of Standard Operating Procedures (SOPs) for the GSOC to ensure consistent and effective operations; review and notify managers when changes need to be made to reflect new threats and organizational requirementsOversee the daily monitoring of security systems and intelligence sources feeds; ensure all monitoring and analysis activities are conducted in compliance with client policies and regulationsComplete metrics for all Operators to ensure they are meeting standards set by the clientTroubleshoot issues with the security applications and work with the system team to resolve issuesAct as the primary point of contact for incident response, ensuring timely and effective resolution of security incidentsCoordinate with internal and external stakeholders including emergency services as necessaryEnsure all incidents are properly documented, analyzed and reported

QUALIFICATIONS (MUST HAVE):

High school diploma or equivalentLicensing requirements are subject to state and/or local laws and regulations and may be required prior to employmentMinimum of two (2) years of technical writing experienceMinimum of two (2) years of verifiable security experienceMinimum of two (2) years of verifiable Global Security Operation Center experienceMinimum of two (2) years of experience using CCURE and other surveillance tools (e.g., Genetic)Must possess one or more of the following:Service in the active-duty military, military reserves, or National GuardService in auxiliary police or police cadetsBachelor’s Degree or higher in Emergency Management, Communications, Information Technology, Political Sciences, Criminal Justice, or related field of studyTechnical writing skillsTeamwork, coaching, mentoring skillsProficient Microsoft Office skills (i.e., Excel, Word)Solid computer knowledge and skills, experience working with complex platformsAbility to operate radio or telephone equipment and/or console monitorsAbility to communicate at an executive level, both written and orally, through superior communication skillsAbility to make decisions, multi-task, and operate within high demand situations, often under time constraintsPossess working knowledge of current global events and global geography/culturesAbility to analyze and think critically, sometimes under ambiguous circumstancesAbility to follow written policy and procedures

PREFERRED QUALIFICATIONS (NICE TO HAVE):

Military and/or law enforcement experienceCollege degree in Communications, Criminal Justice, or related field of study

BENEFITS:

Medical, dental, vision, basic life, AD&D, and disability insuranceEnrollment in our company’s 401(k)plan, subject to eligibility requirementsEight paid holidays annually, five sick days, and four personal daysVacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.