Job Description SummaryThe Global Service Growth GM plays a key leadership role in driving and accelerating $6.5B service growth through service value proposition enhancement, service offering development, digital service ecosystem and commercial intensity improvement across regions, customer segments and sales/delivery channels.

Job Description

Essential Responsibilities

Lead and drive culture changes with external customers and internal sales/service delivery teams to transform global services offerings/value propositions from traditional break-fix excellence to world class digital Asset Performance Management, Clinical Performance Management, Continuity life cycle solutions, and Smart Subscription/SaaS offerings with continuous hardware, software, operating systems, and cyber security updates/upgrades, reliability and predictability based on machine data, AI analytics/insights, and real time/easy to use mobile applications

Provide End to End strategic leadership for commercial activation of customer facing service products and corresponding contract & on demand offerings to increase GE HealthCare service contract capture rate/market share and revenue generation/per IB, improve warranty conversion, contract renewal, and win back rate, reduce $0 sockets, and enable accelerated growth in targeted regions, customer segments or commercial channels, from point of equipment sale, to mid life IB, from premium to value products and segments.

Work closely with segment teams, collect and prioritize new service introduction and improvement requirements from region customers and commercial teams based on customer value, industry trend, competitive landscape, growth dynamics, speed to market, technical roadmap and return of investment

Drive effective commercial activation strategies to maximize resource utilization and growth outcome by identifying region best practices, integrating various customer facing service products and offerings in region for region, working with other global product leaders and region commercial/operation leaders, driving global data visibility, digital platform/tool scalability, digital ecosystem integration, and process standardization

Drive commercial intensity and IB life cycle management process improvement with segment and region teams, including IB intelligence and analytics with ServiceSuite, IB targeting & funnel management with SFDC for POS, warranty conversion, contract renewal, upgrades, continuity, digital; fleet offerings with strategic accessories; IB retention/replacement with improved M7/M8 EOGS customer communication & sales campaign processes.

Drive effective communication with global and region service and commercial leadership and teams, including development of standard T&C, commercial playbook, organization of global/region op mech and Workout, annual preparation of growth strategy and operating plans, and issue resolution for quarterly revenue recognition.

Qualifications/Requirements

Bachelor’s Degree in Product management, Engineering, Computer Science, Business Administration, or related field 15+ years’ progressive leadership experience in product development, product management, service delivery, service sales or related fieldStrong leadership skills to influence cross functional and global teamsStrong leadership skills to shape growth vision and Go to Market strategyStrong leadership skills to drive culture changes and process improvementStrong interpersonal skills to work with customers and frontline sales/service delivery teamsStrong oral and written communications skillsStrong program execution skillsStrong strategic mind and clear thinker

Desired Characteristics

MBA, MS or PhD in Engineering, computer science, or related field15+ years’ experience in Healthcare product development, product management, new product introduction, sales, service, or related fieldsProven Healthcare product, service and digital industry acumenProven commercial leadershipProven team leadership for horizonal teamsProven experience with GE HealthCare service and commercial processes and working systemsProven ability to work and travel globally

Additional Eligibility Qualifications

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen.

About Us

GE HealthCare is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE HealthCare delivers better outcomes for global customers by speaking the language of industry. 
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

For U.S. based positions only, the pay range for this position is $188,000.00-$282,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: Yes

Application Deadline: October 04, 2024