This role provides an excellent opportunity to apply your critical thinking and problem-solving skills in a dynamic and challenging environment. As a Senior Customer Success Associate, you will control execution across the expense approval strategy and experience.

Job responsibilities

Process documentation, operational workflows, visual presentations and product enhancement process / project management  Process operationally , including performance of system data entry and approval activity tracking to enable proper reporting & business analytics Review emerging trends in issues gathered from clients and customers to drive process improvements and determine the root cause of approval question/ issues Prepare organization for upcoming technology or policy changes through change management, process documentation, training, learning sessions and demos to team members, clients and stakeholders 

Preferred qualifications, capabilities and skills

Minimum of 4+ years’ experience in operations, customer/client servicing, procurement, or other service delivery customer facing roles Experience with operational workflow design and control assessments Detail-oriented with strong execution of operational requests. Strong interpersonal and communication skills with keen attention to detail and accuracy (including experience and skills interfacing with senior leaders) Strategic thinking and decision making skills (i.e. proactive approach to problem solving, taking ownership, and follow-through developing actionable recommendations) Working knowledge of Ariba, Beeline, Concur or SAP reporting, a plus Knowledge of Source to Pay, Expense and Approvals business processes, a plus