YOU’LL HAVE THE OPPORTUNITY TO:

\n\nProvide comprehensive global product support to our dealer/distributor network, ensuring alignment with our brand promise and delivering exceptional technical assistance.\nOffer timely technical solutions to dealership technicians, meeting service level targets and KPIs.\nCollaborate closely with other departments such as warranty and customer care to streamline processes and enhance customer satisfaction.\nAdvise dealers on best practices, BRP policies, and operational guidelines to optimize service delivery and uphold brand standards.\nProactively coach partners and dealers on technical support issues, fostering strong relationships and promoting continuous improvement.\nIdentify communication gaps and address product-related challenges to drive future product enhancements and bolster our network’s reputation.\nMonitor and escalate emerging issues or trends promptly, contributing to ongoing improvements in our support services and representing your sector effectively.\n\n

YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:

\n\nPassionate about after-sales and support, with a relentless commitment to solving problems and enhancing service experiences.\nDedicated to delivering high-quality services and excelling in innovative problem-solving, especially in challenging situations.\nSkilled in connecting product knowledge with dealer support and customer satisfaction.\nProficient in troubleshooting and diagnostics, with a strong grasp of electrical and mechanical theory.\nThe ability to interpret and utilize electrical wiring diagrams, schematics, service manuals, electronic parts catalogues, engineering drawings, and bills of materials.\nExperience using CRM or ERP systems, and Google Suite or Microsoft Office.\nAt least 5 years of relevant technical experience in Powersports.\nA technical degree or equivalent experience in Powersports, automotive, marine, or small engine mechanics.\nExcellent written and verbal communication skills, capable of effectively conveying technical information and ideas.\nFluency in French and English required; proficiency in other languages would be a plus.\nThis position is eligible as remote within Canada with some travel required.\n\n

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ACKNOWLEDGING THE POWER OF DIVERSITY

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BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!

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For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning. 

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AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

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Let’s start with a strong foundation — You want it, we have it:

\n\nAnnual bonus based on the company’s financial results\nGenerous paid time away\nPension plan\nCollective saving opportunities\nIndustry leading healthcare fully paid by BRP\n\n

What about some feel good perks:

\n\nFlexible work schedule\nA summer schedule that varies by department and location\nHoliday season shutdown\nEducational resources\nDiscount on BRP products\n\n

WELCOME TO BRP

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We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey. 

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