At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
THE OPPORTUNITY
Title: Global HR Vendor Management Specialist
Location: remote
Type: Fixed term contract (June 2025)
Global Human Resources
Our mission is to identify, develop, and retain the talent and capabilities we need to drive business performance, and achieve our strategic objectives. We are committed to enabling a successful employee experience from Day One at Iron Mountain and creating a supportive, diverse, creative (and fun!) work environment. We’re dedicated to giving employees the HR resources and high level of strategic support they need when they need it, in an integrated, simplified and consistent way across the globe.
Job summary
This is a fixed term contract position for a Global Human Resource Vendor Management Specialist who will be responsible for providing ongoing oversight of the HR Vendor Management program. The Specialist will become a subject matter expert for all HR Vendor Management activities.
Your role in our mission:
Ensure that the mechanisms are in place to monitor all service providers’ performance and adherence to SLAs and key indicators of customer experience, and that SLA calculations are understood and accurate
Monitor contractual thresholds (e.g., headcount volume) to ensure IRM and vendors are meeting obligations
Responsible for SLA credit monitoring and tracking
Manages invoice processing and tracking
Own and facilitate vendor issue tracking, RCA tracking, trending analysis and follow-up
Coordinate meetings across HR business functions and vendors
Facilitate the contract change request process
Supports Vendor Management on-going processes, which ensures that due diligence activities are performed on each Vendor by Tier
Ongoing oversight and day to day process management of the vendor program and functions.
Valued skills and experience:
Must be adept at listening critically to customers and HR service delivery peers, and being empathetic and responsive to their needs and concerns
Exceptional attention and focus on continuous improvement to deliver a simple, streamlined employee/customer experience
Strong interpersonal and problem solving skills with ability to influence and build relationships across a broad range of stakeholders such as but not limited to Global Third-Party Risk and Privacy and Information Security functions
Must be detail oriented and comfortable working “hands on” to create new processes from scratch
Discover what awaits you
Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.
Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.
Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.
Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.
Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)
Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).
Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.
Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.
Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.
#LI-remote
Category: Human Resources
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0080601