This position is employed by SODEXO
Provides local leadership and strategic
direction to build client relationships and new
business opportunities to enhance
profitability for the Company. Directs
business practices in order to uphold
Company mission and values.
Develops new and emerging business
solutions for sustained growth and effective
day-to-day operations.
Responsibilities:
Provides team leadership by ensuring cohesiveness at the unit and with the client
Oversees expenditures to control unit financials
Directs daily property maintenance, housekeeping and custodial service operations in order
to provide quality services
Maintains and implements sanitary and safety conditions and training to adhere to auditing
procedures and statutory regulations
Develops a business plan for the client that establishes a rapport, promotes partnership and
fulfills the clients’ needs and expectations
Accountable for the execution of product and service quality by maintaining highest level of
delivery
Promotes and supports workplace diversity initiatives
Duties:
Executes strategic plan by implementing short and long-term goals that align with the scope
of service, mission and values.
Manages by providing positive and constructive feedback to employees in order to reward,
coach, correct and motivate.
Supervises day-to-day work activities by delegating authority, assigning and prioritizing
activities, and monitoring operating standards.
Establishes a safe work environment for employees by performing safety audits and
inspections, conducting safety-related training, and maintaining on-going communications
with employees.
Creates and manages the budget by increasing revenue and controlling unit expenditures to
ensure accuracy of operating and administrative budget.
Reviews financial statements to ensure performance is in accordance with business strategic
initiatives.
Monitor and enforce Sodexho Quality Assurance/Quality Improvement standards.
Oversees major repairs and renovations projects by identifying and managing
vendors/contactors, including bid process, contract compliance, and vendor/contractor
performance.
Typical Knowledge and Skills:
Communication and Influence: Requires verbal and written communication skills to convey
complex and/or detailed information to multiple individuals/audiences with differing
knowledge levels. Role may require strong negotiation and influence, communication to large
groups or high-level constituents, representation of the organization, advanced tact and
diplomacy, etc.
Technical Knowledge: Complete understanding and wide application of basic principles,
theories, and concepts in area of specialty. Basic knowledge of one or more other related
disciplines.
Analytical Thinking: The ability to systematically gather information from a variety of sources,
analyze information, identify implications of data, draw appropriate conclusions, generate
viable, alternative solutions to a question or problem, and evaluate the consequences of
choosing each alternative.
Interpersonal Relations: The ability to develop and maintain professional, trusting, positive
working relationships with clients, supervisors, staff, managers, customers, and vendors.
Diversity Awareness: The ability and willingness to be aware of, understand, respect, and
value the diverse cultural, ethnic, gender, age, educational, professional, etc. backgrounds
and styles of others and to adapt one’s own behavior based on that understanding.
Customer Focus: The ability and willingness to provide excellent service to external/internal
customers and clients. This includes seeking to meet customer needs, expectations, and
demands quickly and effectively; remaining calm and professional when dealing with difficult
internal or external customers; reviewing complaints from internal/external customers and
taking action to remedy the complaint; and treating the customer as valuable.
Drive and Dependability: The ability and willingness to demonstrate eagerness, enthusiasm,
optimism, and passion when working. These includes demonstrating commitment,
persistence, and heighten personal effort in the face of obstacles and adversity; pursuing
excellence for self and organization; having a sense of urgency; and possessing ambition.
Stress Tolerance and Flexibility: The ability to work productively and effectively in a fast
paced, stressful, demanding, and/or ambiguous work environment.
Delegating and Directing: The ability and willingness to delegate the authority to complete
work activities, giving clear direction as to what needs to be done, and monitoring
performance against a predetermined deadline and/or measure of quality to ensure quality
and timely completion of assignments.
Planning: The ability to set priorities, plan, and coordinate work activities. This may include
developing plans with long-range horizons based upon a sound knowledge of corporate
expectations (policies, budgets, strategic plans.)
Team Building: The ability to motivate and guide others to work hard by building a sense of
teamwork and commitment. This includes clearly communicating and reinforcing aims and
goals of team, unity, cooperation and excellence.
Communication: The ability to speak clearly and politely to management, associates, and
customers when conveying information, using correct grammar when speaking and not using
slang terms; and targeting the amount, style, and content of the information to the needs of
the receiver.
Supervision:
Supervision Received: Work is performed without significant direction. Employee has flexibility
to determine objectives of assignments. Supervision received is primarily to consult and share
ideas, and to review progress towards goals and objectives.
Supervision Provided: Has direct responsibility of client contract and manages activities of unit(s)
through lower level subordinate managers or exempt employees who exercise significant latitude
and independence in their assignments. Has full Human Resource responsibility (selection,
orientation, training and development of employees, including initiating personnel actions, such
as the hiring and termination of employees, scheduling). Functions as an advisor to a unit
regarding tasks, projects, and operations. Becomes actively involved in daily operations only
when required to meet schedules or to resolve complex problems. Develops and administers
budgets, schedules, and performance.
Impact of Decision:
Direct responsibility for an account/unit with $2.5 to 5 million in annual managed volume.
Decisions are more significant in their impact, influencing overall program or project success,
client relationships, finances and/or the operating unit’s ability to meet objectives. Errors are not
readily apparent due to the complexity of work process/product or time between decisions and
results. Errors typically result in significant expenditure of time, resources and funds to correct.
Minimum Requirements:
Legal Age: 18 years old
Education or Equivalent Experience: Associates Degree or 2 years Management or
Functional Experience
Supervisor/Managerial Experience: 4 years
Function Specific Experience: 4 years
Certification Requirements: none