PURPOSE: As a primary contact for customers, the GM/HBC Manager provides friendly, courteous, and helpful service. GM/HBC Manager works in the non-food and non-perishable department of the store. Is held accountable for the department’s results in providing superior service, increasing sales, improving gain, and containing cost. Trains, supervises, schedules, and assigns duties to GM/HBC Stock Clerk. Follows division guidelines for implementation of the merchandising program. 

DUTIES & RESPONSIBILITIES: • Provides customer service as defined by the employer within the scope of the position and within company policy. • Train, schedule, and supervise GM/HBC stockers to ensure optimum staffing in the department. • Speak with customers to resolve problems with sales, dissatisfaction with service or product, or other problems related to the operation of the GM/ HBC department. • Maintain cleanliness of the department and storage area. • Face shelves to company standards. • Changes signs, tags and prices as directed by merchandising • Replace stock in displays and on shelves as needed matching the bar codes. Make sure all expired items are removed from the shelves daily. Order department product. Pulls recalls as needed. • Perform daily inventory and order necessary product to maintain adequate inventory. • Responsible for accurate inventory procedures to include checking the load for shorts and maintaining backroom area. Maintains all paperwork in files. • Loads stock onto 6-wheeler or use pallet jack to move merchandise. • Push loaded 6-wheeler to appropriate area. • Open cases and carry product to display area. Return excessive stock to back room and complete BRI. • Responsible for security of sensitive, high dollar product. Must be tagged and placed in a secured area. • Adheres to Federal, State, local laws. • Ensures that displays, shelves and backroom areas are organized, clean and neat. • Adheres to Safeway policies and store rules. • Other necessary and required duties as assigned.