The Guest Services Manager (AKA Golf Services Manager) leads their team in providing best-in-class service with hospitality for our Guests. By working with, training and coaching our Associates, the Guest Services Manager ensures our Guests have the best time of their lives.
The Guest Services Manager is responsible for building a strong Guest Services team - hiring, scheduling, Associate development and training, and team building. And they are responsible for all operations activities involved with playing the game of Topgolf - our game system, helping Guests to bays, Guest safety, maintaining golf and game supplies, retail sales, and managing leagues, clinics and academies.
The Guest Services Manager also has general operational responsibilities related to running the entire venue (opening/closing, managing shifts, etc.) but they make sure these never interfere with the Guest Experience.

How You’ll Do It

Supervise the team in providing best-in-class serviceCoach and develop the team and drive Associate engagementUphold operating standards and drive Guest safety and satisfactionEnsure all Guest areas are staffed and functioning efficientlyManage the operational duties of their departmentDelegate and follow-up on the completion of tasksDemonstrate Topgolf’s Core Values: Fun, One Team, Excellence, Edgy Spirit and CaringLeverage business metrics and trends to drive performance and to maximize profit and revenue

What We’re Looking For

5+ years of restaurant, hotel or golf course management experience with at least 1 recent year as an Assistant General Manager or General Manager with a restaurant, hotel, or golf environmentHigh school diploma or equivalentExcellent communication, time management and organization skillsAbility to work on a teamEnergy and enthusiasmA high level of self-awareness, receptivity to change and integrityAbility to work in extreme weather conditions for extended periods of timeAvailability to work varied shifts, including evenings, weekends and holidaysAbility to stand and walk for long periods of time including maneuvering up and down stairsAbility to obtain required licenses and certifications for your location
 

ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
 
EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions.  As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
 
Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
 
Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.
 
Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.