Job Location: (Hybrid) Nashville TN and Atlanta GAJob description:
Capgemini is looking for Google CCAI Dialog Flow Architect with specific experience in Caas, agent desktop, CCAI and agent assist
Key Responsibilities:• Able to effectively present and defend point of view to a variety of audiences using visualization
• Need to collaborate and building trusted relationships with multi-functional teams
• Hands on builder experience, able to learn through building and reduce solution ambiguity through targeted prototype development and testing
• 7 years of Experience as a Solution Architect and/or Technical Lead in Customer Service Technology
Good knowledge of GCP CCAI service
• Must have good working experience CCaas platform integration with Virtual agent, CCAI technologies, Dialog flow CX function within Contact Centers
• 2 year Experience in Dialogflow CX
• 2 year experience in Agent Assist
• Experience designing and implementing conversational bots for various channels (web, voice, WhatsApp, Facebook Messenger, SMS, etc.)
• Experience in designing/developing user-centric conversation experiences involving chat, text or voice
• Strong understanding of the understanding, sentiment analysis, Intent classification, dialog flows, personality insight, Text to Speech, Speech to Text
• Experience in architecting and building AI powered chatbot applications using platforms such as Dialogflow ,Microsoft LUIS, IBM Watson, Amazon Lex, RASA
• Sound knowledge of cloud platforms(GCP, AWS or Azure)
• Experience in CCAI Transformation projects
• Experience in of Google Vertex AI - Gen AI features.
• Integrate APIs using NodeJS and Python
• Critical Thinking Problem-Solving skills
• Strong Analytical skills
Experience with CCaas platform/CCAI technologies- Dialogflow, Insights, and Agent Desktop and Agent Assist, would be beneficial.
#LI-SD1 #LI-HYBRID
Life at CapgeminiCapgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions using strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
Get The Future You Want | www.capgemini.com
Disclaimer
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Job Title: Google CCAI Solution ArchitectJob Location: (Hybrid) Nashville TN and Atlanta GAJob description:
Capgemini is looking for Google CCAI Dialog Flow Architect with specific experience in Caas, agent desktop, CCAI and agent assist
Key Responsibilities:• Able to effectively present and defend point of view to a variety of audiences using visualization
• Need to collaborate and building trusted relationships with multi-functional teams
• Hands on builder experience, able to learn through building and reduce solution ambiguity through targeted prototype development and testing
• 7 years of Experience as a Solution Architect and/or Technical Lead in Customer Service Technology
Good knowledge of GCP CCAI service
• Must have good working experience CCaas platform integration with Virtual agent, CCAI technologies, Dialog flow CX function within Contact Centers
• 2 year Experience in Dialogflow CX
• 2 year experience in Agent Assist
• Experience designing and implementing conversational bots for various channels (web, voice, WhatsApp, Facebook Messenger, SMS, etc.)
• Experience in designing/developing user-centric conversation experiences involving chat, text or voice
• Strong understanding of the understanding, sentiment analysis, Intent classification, dialog flows, personality insight, Text to Speech, Speech to Text
• Experience in architecting and building AI powered chatbot applications using platforms such as Dialogflow ,Microsoft LUIS, IBM Watson, Amazon Lex, RASA
• Sound knowledge of cloud platforms(GCP, AWS or Azure)
• Experience in CCAI Transformation projects
• Experience in of Google Vertex AI - Gen AI features.
• Integrate APIs using NodeJS and Python
• Critical Thinking Problem-Solving skills
• Strong Analytical skills
Experience with CCaas platform/CCAI technologies- Dialogflow, Insights, and Agent Desktop and Agent Assist, would be beneficial.
#LI-SD1 #LI-HYBRID
Life at CapgeminiCapgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions using strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
Get The Future You Want | www.capgemini.com
Disclaimer
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority,performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is [recruiter to insert salary range].This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.