Job description

Goteborg based Dynamics 365 CRM Functional Specialist

LB29/04/24-01_1714388480

Job Title: Dynamics 365 CRM Functional Consultant, Goteborg

Responsibilities:

* Collaborate with clients to analyze business processes and requirements for tailored Dynamics 365 CRM solutions.
* Customize and configure Dynamics 365 CRM to meet specific business needs, including entity creation, workflow design, and rule implementation.
* Integrate Dynamics 365 CRM with other systems to ensure seamless data flow across platforms.
* Lead the implementation of Dynamics 365 CRM solutions, overseeing data migration, user training, and system testing.
* Provide end-user training and ongoing support, resolving issues to ensure effective use of Dynamics 365 CRM.
* Design scalable CRM solutions aligned with industry standards, emphasizing efficiency and best practices.
* Utilize automation capabilities in Dynamics 365 CRM to streamline business processes and enhance operational efficiency.
* Develop and customize reports and dashboards to provide insights into sales, marketing, and customer service performance.

Requirements:

* Strong communication skills to effectively engage with clients, project teams, and stakeholders.
* Problem-solving abilities to troubleshoot issues, identify root causes, and implement effective solutions.
* Certification such as Microsoft Certified: Dynamics 365 Customization and Configuration is a plus.
* Familiarity with related technologies like Power Platform (Power Apps, Power Automate, Power BI) is advantageous.

Benefits:

* Join a dynamic team in a critical role to improve customer relationships and achieve organizational goals.
* Opportunity for continuous learning and staying updated on Dynamics 365 CRM and related technologies.

Reach out for more information via LinkedIn or email l.beesley@frankgroup.com