Job Purpose & Scope Supports GIB daily operations including account opening, maintenance, and client support. Essential Job Functions Opens and services new accounts (including CDARS/ICS) for GIB clients. Cultivates professional relationships with customers, listening carefully to their needs to provide the best service possible. Resolves customer concerns in a timely, professional, and positive manner, escalating issues to next level of authority, as needed. Facilitates and processes account transactions accurately and efficiently to minimize errors and reduce fraud. Completes all essential training and displays enthusiasm for continuous learning and accepts constructive feedback from more experienced team members. Executes end to end incoming and outgoing wire processing for the GIB according to policy and assists with approvals, as needed. Updates the National Certificate of Deposit (CD) rates via Qwickrate/CD Rateline/listing services. Maintains a list of CD deposits, including amounts, issuer, and maturity dates and prepares all CD maturities and renewals. Assists with monitoring/processing Brokered Deposit accounts. Performs Quality Assurance for Public Funds and new/renewed accounts after accounts have been opened/maintenance. Reviews and approves new request(s) via Qwickrate/CD Rateline Works closely with the listing services. Assists with setting up/processing transactions for ICS/CDARs accounts. Works with Operations on the following items: Wire transfer GL outages Brokered deposit account balance issues/outages. Exceptions Rates Prepares daily/weekly/monthly reporting, as necessary. Prepares transactions tickets for any fees that can’t be processed online. Prepares and scans documentation to Account Verification department. Files new account documentation Assists with the support of identification and research of operational risk events and losses within the business unit. Maintains good punctuality and attendance to work. Follows Bank policy, procedures, and guidelines. Knowledge, Skills & Abilities Knowledge of public fund deposits, collateral requirements and city, county, state, and federal laws related to public funds. Knowledge of brokered, listing services, and other GIB deposit types and applicable laws and requirements. Ability to effectively explain public funds, brokered, and other deposits solutions related to the wholesale deposits group. Ability to communicate effectively both verbally and in writing. Ability to work effectively both independently and in a team environment. Ability to work without close supervision. Ability to display a high degree of integrity, trustworthiness, and professionalism at all times. Ability to actively promote teamwork, lead by example, and take initiative to assist others. Ability to demonstrate excellent and effective customer service skills. Ability to organize work and maintain attention to detail. Ability to complete accurate, thorough, and timely work. Ability to demonstrate effective organization, critical thinking, analytical and problem-solving skills. Ability to work effectively and demonstrate flexibility in a continually changing environment. Ability to manage multiple tasks with exacting deadlines in a fast-paced environment. Skill in using a computer and Microsoft Office, including Outlook, Word, Excel, and PowerPoint. Basic Qualifications High school diploma or equivalent, required. 2+ years of banking work experience with deposits, account opening, or treasury management experience, required. Job Expectations Job Expectations: Operate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. EEO Statement Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.