Government and Public Sector – Service Delivery Center – People Advisory Services – Analyst
From strategy to execution, the Government & Public Sector practice of Ernst & Young provides a full range of consulting and audit services to help our Federal, State, Local and Education clients implement new ideas to help achieve their mission outcomes. We deliver real change and measurable results through our diverse, high-performing teams, quality work at the highest professional standards, operational know-how from across our global organization, and creative and bold ideas that drive innovation. We enable our government clients to achieve their mission of protecting the nation and serving the people; increasing public safety; improving healthcare for our military, veterans and citizens; delivering essential public services; and helping those in need. EY is ready to help our government build a better working world.
The opportunity
The Service Delivery Center is made up of high-performing, US-based resources who work closely with our experienced professionals to deliver project-based work and managed services to our federal clients. The Service Delivery Center is a core component of the Government & Public Sector practice (GPS).
This position supports the People Advisory Services (PAS) team by supervising and performing works across several competencies from change management, communications, HR transformation, workforce management, culture and leadership, organizational design and continuous improvement and analytics.
The Analyst is responsible for daily processing and operational support functions across their respective service line in our Service Delivery Center and serves as members of multiple client engagement teams. Receives on-the-job training to acquire practical experience in applying professional standards, firm policy, and procedures.
Your key responsibilities
Format documents and develop templates to reflect clients’ styles Assist in outlining, drafting, and editing client communications, client deliverables, and supporting materials Draft strategies, plans, and other deliverables based on existing materials Aid in development of plans, operating models, charts, and other deliverables based on input from the client-facing team Compile and analyze information, impact analysis, assessments, surveys and other feedback Participate in working sessions and/or status meetings with project team. Follow established processes and procedures, review and interpret client data and information. Execute on and deliver engagement specific tasks as directed. Assist in the collection of client data and information, analyze for potential risks. Escalate circumstances that are out of the ordinary to team leadership for guidance and assistance.
Skills and attributes for success
Strong communication, facilitation, and presentation skills Ability to analyze stakeholder feedback data sets and assist in problem solving Ability to determine if projects are meeting milestone deadlines and budget requirements Flexibility and ability to work with a nationally distributed team Proficient in MS Office (Word, Excel, PowerPoint, SharePoint) Ability to meet tight deadlines and follow up on open issues Excellent English language skills – both written and verbal
To qualify for the role you must have
Bachelor’s degree A minimum of 1 year of professional work experience Relevant experience in change management, communications, HR transformation, HR operating and delivery model, workforce management, culture and leadership, organizational design and continuous improvement, analytics, or recruitment is highly preferred Willingness to travel 20 – 30% or more. Due to the nature of our work in the Government and Public Sector, work may be required to be completed at client, EY and/or contractor sites. Our goal is to assign professionals to projects within a commutable distance of their work location office. In certain circumstances, travel may be required beyond your work location based on client and project needs.
Ideally, you'll also have
Prior experience working in a service delivery center or similar environment Interest in obtaining one of the following certifications: PMP, PROSCII, or SHRM certification
What we look for
We are looking for people who strive to lead themselves, their teams, and their communities, people who can foster effective team work to drive results. We’re interested in authentic communicators with the ability to collaborate with EY colleagues across various teams who want to develop personally and professionally in a dynamic organization.
What we offer We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $43,500 to $88,600. The salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $52,100 to $100,800. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY accepts applications for this position on an on-going basis. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. For those living in California, please click here for additional information. EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com