GOVERNMENT OPERATIONS CONSULTANT III - 40000200 Date: Mar 12, 2025 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce\_operations/human\_resource\_management/for\_job\_applicants/e\_verify) . Requisition No: 848775 Agency: Commerce Working Title: GOVERNMENT OPERATIONS CONSULTANT III - 40000200 Pay Plan: Career Service Position Number: 40000200 Salary: $49,585.67 - $56,000.00 annually Posting Closing Date: 04/04/2025 Total Compensation Estimator Tool (https://compcalculator.myflorida.com/) Your Specific Responsibilities: This position performs duties as a Team lead for the Office of Long-Term Resiliency (OLTR) Operations Team and Rebuild Florida Housing Repair and Replacement Program. The incumbent is expected to exercise independent judgment in processing appeal requests on disputed claims filed by applicants for Community Development Block Grant Disaster Recovery (CDBR-DR) program assistance. Duties include but are not limited to: + Coordinate with other staff in identifying and establishing program policies and procedures for Rebuild Florida. + Conducts the eligibility review, award review, and closeout review of all project files including the evaluation of confidential documentation, for Rebuild Florida applicant files. + Evaluates, causes to perform, and adjudicates appellate cases within the informal appeals workflow. + Coordinates with the Constituent Services Manager to identify project risks and develop a plan to mitigate project risks. + Provides bi-weekly production reports to the Housing Manager. + Assists in management of the Temporary Housing Assistance Benefit Program for Rebuild Florida. + Track homeowners grant agreements and/or contracts from execution to close-out. + Maintain essential program-related documents to provide State and Federal audit support. As Team Lead, this position directs the work of employees within the Business Operations unit as needed. Assign and plans workloads and workflows to ensure deadlines and work objectives are met. Motivates employees to improve the quality and timeliness of services delivered. Provides initial training for new staff and ongoing training to all appeals staff. Assigns the caseload and monitors the cases to ensure timely and accurate completion. Receive and reviews appeal requests for disputed claims cases submitted by program applicants; conduct necessary investigations; schedule and administer determination meetings; notify applicants of determination date, time, location, and outcomes; produce written decisions detailing recommendations and outcomes of determination meetings; and ensure that a complete record is made of the facts and circumstances surrounding the issues involved. Monitor, document, and tracks appeal requests for disputed claims case determination meetings submitted by program applicants; and coordinate with the department’s Office of the General Counsel and OLTR Constituent Services team, as needed, to schedule and prepare accurate records of all cases presented to the Division of Administrative Hearings. Provide feedback and process improvement recommendations to the Housing Program Manager and OLTR leadership regarding common issues identified in disputed claims case determinations. Timely and accurately prepare required reports, such as time distribution, expense reimbursement, case status, and any other required reports; respond, either orally or in writing to party requests concerning the status of cases; learn and administer statutory and rule changes; and maintain familiarity with guidance received from the United States Department of Housing and Urban Development concerning CDBG DR and case precedent. Perform all other related duties as assigned. Required Knowledge, Skills, and Abilities: + Knowledge of Florida laws, the legislative and political processes and protocol. + Knowledge of Rebuild Florida program applicant needs and program eligibility criteria. + Knowledge of U.S. Department of Housing and Urban Development’s Community Development Block Grant-Disaster Recovery (HUD CDBG-DR) laws and rules. + Proficiency with Microsoft Word, Excel, Outlook, PowerPoint, and the Internet. + Strong customer service skills and knowledge of customer service best practices. + Excellent time management and critical thinking/problem solving skills. + Ability to understand and apply rules, policies and procedures relating to the U.S. Department of Housing and Urban Development’s Community Development Block Grant-Disaster Recovery (CDBG-DR) Program. + Ability to use analytical skills to interpret and evaluate information. + Ability to communicate effectively verbally and in writing. + Ability to supervise, train and motivate staff. + Ability to maintain confidentiality of program/constituent information. + Ability to review documents for accuracy, completeness, and compliance with public record laws. + Ability to work independently and as a member of a team. + Ability to conduct research and provide reports and analyses as required. + Ability to meet deadlines without sacrificing accuracy, customer service, or ethics. + Ability to compose and prepare determinations. + Ability to conduct meetings under stress Pay: $49,585.67 to $56,000.00 Annually Our Organization and Mission: FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters. In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at FloridaCommerce for positions that fit their skill sets. FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.) Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/ The Work You Will Do: This Government Operations Consultant II position is located in the Division of Community Development - Office of Long-Term Resiliency, Rebuild Florida Housing team. The state of Florida has been allocated federal funding to support long-term disaster recovery through the Community Development Block Grant - Disaster Recovery Program (CDBG-DR). CDBG-DR funding is designed to address housing, infrastructure, economic development and mitigation needs that remain after other assistance has been exhausted, including federal assistance as well as private insurance. The Difference You Will Make: Office of Long-Term Resiliency (OLTR) supports communities following disasters by addressing long-term recovery needs for housing, infrastructure, and economic development. FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must. The Office of Long-Term Resiliency How You Will Grow: FloridaCommerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee: + Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities. + Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work. + Provides information clearly, accurately, and succinctly; and exhibits good listening skills. + Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools. + Uses knowledge acquired through education, training, or experience to complete tasks. These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience. Where You Will Work: Tallahassee is Florida’s Capital City and continues to grow by attracting development and new businesses. T allahassee is a mid- sized city in the heart of Florida’s Big Bend. FloridaCommerce’s main office is in Downtown Tallahassee, the political epicenter that draws in visitors each year to visit the state’s Capitol. Each spring, the legislative session opens, and people pour in to see the Florida Legislature perform business and approve the state’s annual budget. Being in Tallahassee will guarantee you a unique experience, professional growth, entertainment, and culture. Tallahassee is: + Known for its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music, and natural resources ( https://talgov.com/ ) + Home to major college campuses, Florida State University (FSU), Florida A & M University (FAMU) and Tallahassee Community College (TCC). + Approximately 22 miles from the nearest beach ( https://choosetallahassee.com/beaches-near-tallahassee/ ) + Within a state having no state income tax for residents of Florida WORKING FOR THE STATE OF FLORIDA HAS BENEFITS! * State Group Insurance coverage options+ (health, life, dental, vision, and other supplemental option) * Retirement plan options, including employer contributions ( www.myfrs.com ) * Nine paid holidays and a Personal Holiday each year * Annual and Sick Leave Benefits * Student Loan Forgiveness Program (Eligibility required) * Flexible Spending Accounts * Tuition Fee Waivers (Accepted by major Florida colleges/universities) * Ongoing comprehensive training provided * Career Growth * Highly skilled, professional environment For a more complete list of benefits, visit www.mybenefits.myflorida.com . * We care about the success of our employees. * We are always improving our technology, our tools, our customer’s experiences, and ourselves. * A rewarding experience for reliable, compassionate, and professional employees. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement. Location: TALLAHASSEE, FL, US, 32399 Nearest Major Market:Tallahassee