Position Summary We’re looking for an autonomous self-starter with outstanding organizational and program management skills – a strategic thinker who’s also a natural collaborator. As a Client Account Manager (CAM) in Deloitte’s Government and Public Sector Industry, you’ll work with senior leaders on some of our most important accounts – helping our teams build relationships, win projects and deliver work. You’ll support account operations and strategic activities – keeping our practitioners well informed and in front of the client while ensuring account operations run smoothly. You’ll work closely with account leadership to help address our clients’ most important challenges by bringing them the best of Deloitte. You’ll share what other account teams are doing and help to innovate new approaches. You’ll be an important link between the larger firm, your account teams, and your clients.
Work you’ll do
You will create content and manage initiatives and programs that meet account objectives with minimal instruction and high degree of autonomy that relate to the following CAM Expectations areas:
Manage Financial Performance and Delivery Excellence
Coordinate financial analysis and reporting, opportunity tracking and internal reportingSupport programs that further the account plan and growth objectivesAssist with efforts to improve operational efficiencies that support the account's operational and financial metricsSupport risk and compliance activities for your account, coordinate with risk managers and Office of General Counsel as needed, support procurement relationships and contract management activitiesBuild and Sustain RelationshipsHelp plan and execute account leadership meetings and retreats, support leadership development Oversee the implementation of Client Relationship Assessment plan, report and track on the CRA plan and CRA resultsSupport account strategy and implementation plans, suggesting adjustments based on informed knowledge, working closely with appropriate leaders to deliver efficiently and effectively through complex processesCoordinate relevant and targeted content and events, leveraging existing Deloitte assets, that advance client relationships and brand and align to the client relationship strategyDeliver the FirmManage activities to 'connect the dots' across the organization; bring the understanding of the breadth and depth of Deloitte offerings and services to account strategy and delivery; consistently utilize the appropriate firm systems and resources to efficiently deliverKnow and understand relevant tools, resources, and systems across all processes and tasks, when to use them, and how to navigate within them to input, extract, and analyze needed information to meet account objectivesAnalyze and tailor account materials and content in support of account leaders, pursuits and proposals to meet client objectivesUnderstand, adopt, and promote leading practices and own tasks with confidenceLead and Develop OthersSeek new opportunities to add value to and positively impact the account, demonstrating a willingness to deliver with excellence and an ability to grow in the roleSupport account talent strategy and culture-building initiatives; Foster an inclusive and positive team cultureCoordinate team communications and eventsSupport account onboarding and offboarding and account team collaboration toolsUnderstand the BusinessUnderstand complex client requirements and the impact on the business; work with team to suggest improvements to processes and suggest automations that reduce the overall cost to deliverAnalyze, track and report relevant information to support market, client, and competitive intelligence activities that facilitates profitable account growth, coordinating closely with appropriate leaders to deliver efficiently and effectivelyUnderstand client issues to effectively implement against account plan, bringing suggestions around unique client experiences to strengthen relationships and engagement with DeloitteThe Team
At Deloitte, clients are at the heart of everything we do. As a part of Client Excellence, the CAM program is comprised of professionals who are dedicated to providing our most important client accounts with streamlined, cross-functional support. CAMs, like other Deloitte practitioners, are aligned to an industry.
Qualifications
Required:Bachelor’s degreeDemonstrated account management or consulting experienceMinimum 4 years work experienceStrong project management skillsStrong ability to manage parallel tasks and priorities, while being rigorous on accountabilityAbility to adapt to a changing environment and manage multiple priorities Proficient in Microsoft Office suite; strong PowerPoint and Excel skills criticalAbility to travel 25%, on average, based on the work you do and the clients and industries/sectors you serve. This may include overnight travel. Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.Preferred:Strong organizational skillsExcellent analytical and problem-solving skillsExceptional interpersonal and communication skillsExperience working in a professional services firmExperience working in the public sector and/or with public sector clientsExperience supporting business development and pursuit managementThe wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.  The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.  At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.  A reasonable estimate of the current range is $81,500 to $135,800. 
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
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