If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of GPS Client Servicing

Global Service Delivery is a business-aligned, customer-servicing organization with the primary objective of driving operational excellence across our businesses worldwide. Achieving this through the consolidation, simplification and continuous improvement of processes across the full range of HSBC operations, the division simultaneously takes responsibility for managing operational, location and processing risk and ensuring that services provided are at a best-in-class price point for the required quality level.

Main Activities:

Review queries originating from corporate clients through live emails/chat/calls and provide resolution working with various departments and stakeholdersDevelop required product and customer journey knowledge to support end to end resolution of customer enquiriesSupport customers through difficult situations such as challenging inquiries/complaints utilising negotiation skills while following guidelines in an effort to satisfy the customerThink laterally beyond procedures to resolve issues ensuring service TATs are met, leading to better customer relationshipAir Traffic Controller – Categorize client inquiries with client details and appropriate query typeBrokerage Dealer Investment Sweeps – daily and monthly reconciliation of deposit accounts, reporting and input settlement transactions into HSBCnetCost Center Reject Refer – Monitor dashboard and contact client / RM for funding and approvalsInterest Rate Adjustments – Enter Interest Rate changes and CD Rollover Rates/Terms in HUBOutbound Wires – Monitor and notify client/RM of transactions when accounts are on restraintRequest for Information – Monitor dashboard and contact client for additional information on Wire transactionsSignature Verification – Validate Authorize Signers against client resolutions stored in FileNetClient initiated Account Closing – perform all tasks to close deposit and/or Term accountsDomestic Signer Update – Perform Authorize and Transactional signer updates for client accountsManual Wires – perform Manual Wire callbacks from a Recorded line