Location: Binghamton, NY Category: Professional Posted On: Wed Jan 8 2025 Job Description: Budget Title: Staff Assistant (SL-2) Salary: $49,261 Binghamton University is seeking a qualified candidate for the position of Graduate Operations Assistant working as a key member of the team in the Office of Graduate Recruitment and Admissions. The Graduate Operations Assistant will provide functional system support for admissions, recruitment and student service support. The incumbent will provide outstanding customer service and support to staff, visitors and applicants. + Provide knowledgeable, resourceful and empathetic customer service and develop best practices for customer service via in-person, telephone, email and virtual communications + Coordinate the intake of transcripts and other application materials + Manage office logistics for graduate and student assistants + Assist with webinars for applicants and/or admitted students on the completion of required application materials + Maintain and run queries to ensure the integrity of the admissions records and use results to troubleshoot day-to-day record maintenance + Ensure applications are being processed accurately and efficiently; Implementing quality control procedures + Assist with application issues within the Slate CRM, Banner or 4+1 Intent Application by providing review and troubleshooting + Build and maintain automated system loads requiring knowledge of Banner and Slate + Review and assess core admissions processes and make recommendations to streamline processes and improve service + Develop and implement a training protocol for admissions processes + Oversee and monitor admissions email boxes, maintain canned answers, evaluate email correspondents and provide statistics + Understand the admissions application process and be prepared to help others understand as needed + Assist with Banner and Slate testing, upgrades and troubleshooting + Work with the Senior Staff Assistant to the Vice Provost to maintain office supplies, equipment and materials associated with recruitment and admissions communications (i.e. printed materials, letterhead, envelopes) + Support campus events as needed Job Requirements: + Bachelor's degree + Data entry experience + Proficiency in Microsoft Office + Demonstrated analytical thinking + Excellent customer service skills + Demonstrated ability with learning new systems/technology + Ability to communicate effectively in a fast-paced office environment and work successfully as part of a team Preferred: + Experience with CRM system (e.g., Slate, Salesforce) + Experience with a student information system (e.g., Banner, PeopleSoft) + Experience providing training or instruction Visa sponsorship is not available for this position Additional Information: Offers of employment may be contingent upon successful completion of a pre-employment background check and verification of degree(s) and credentials. Binghamton University is a tobacco-free campus. Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov Payroll information can be found on our website https://www.binghamton.edu/offices/human-resources/payroll/ Cover letters may be addressed "To the Search Committee." Postings active on the website, accept applications until closure. For information on the Dual Career Program, please visit: https://www.binghamton.edu/offices/human-resources/prospective/dual-career/index.html Equal Opportunity/Affirmative Action Employer The State University of New York is an Equal Opportunity/Affirmative Action Employer. It is the policy of Binghamton University to provide for and promote equal opportunity employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender identity or expression, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, or arrest and/or criminal conviction record unless based upon a bona fide occupational qualification or other exception. As required by Title IX and its implementing regulations Binghamton University does not discriminate on the basis of sex in the educational programs and activities which it operates. This requirement extends to employment and admission. Inquiries about sex discrimination may be directed to the University Title IX Coordinator or directly to the Office of Civil Rights (OCR). Contact information for the Title IX Coordinator and OCR, as well as the University's complete Non-Discrimination Notice may be found here (https://www.binghamton.edu/diversity-equity-inclusion/policies-and-procedures/title-ix-.html) . Binghamton University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact: Ada Robinson-Perez, ADA Coordinator email: arobins@binghamton.edu or 607-777-3660.