Grant Funded Manager Community Health Resource Center (CMRC)
This role will be responsible for standing up and management of the Community Resource Center of Collin County, including oversight of the Healthy Education Lifestyle Program (HELP) and Fresh Produce Hub. Manager will work closely with the Breeze team responsible for bidirectional referral pipelines and patient care, the Continuum of Care staff responsible for referrals from Collin entities and Healthy People, Healthy Communities leadership responsible for the food hub - ensuring efficient and seamless coordination resulting in an excellent patient experience.
Manager will also be responsible for program evaluation and reporting working closely with CHI analytics and CMRC partners. Manager will have 4-5 direct reports and corresponding HR functions and will create, establish and monitor processes and workflows to ensure safe patient care and effective support services are delivered. The Manager will work closely with a Medical Director.
In addition to administrative responsibilities, this position will help develop and lead education sessions, support scheduling, and registration processes. Position will play a key role in partner development and collaboration. Must be open to work some weekends and after business hours as appropriate.
**This is a grant funded position and subject to the award and continuation of the contract.
Location-The manager will office at Texas Health Allen, Allen TX.
Job Duties
Operational oversight/leadership/community engagement
Works under direction of VP, CHI to coordinate day to day operations of the CMRC team, ensuring appropriate staffing and community engagement
Creates, implements and monitors processes and procedures across all CMRC programs ensuring efficiencies and excellent customer services
Works closely with CHI partners to establish and maintain strong internal and external pipelines, build and maintain strong referral networks
Address issues brought up by staff, internal and external partners and patients, seeks appropriate leaders to assist with problem solving as appropriate, ensures follow up to improve processes
Act as a liaison to entity and system leaders across service lines, establish strong relationships with other system departments that support operations and service delivery such as legal, IT, etc.
Manages grant relationship with medical home partner
Establishes and coordinates patient education and community awareness strategies, working with team to create handouts and visual aids, coordinating speakers, and leading education sessions
In coordination with CHI analytics team, establishes data collection procedures, collaborates on reporting and evaluation response
Manage lab and office supply inventory, lab equipment quality and maintenance, and prescription assistance services
Serve as back up for HELP activities such as: schedule and confirm patient appointments and registration when needed
Works closely with medical director over HELP services
Human Resources
Ensures all staff receive thorough onboarding and ongoing training
Manage staff performance including supervising, coaching/counseling direct reports daily and interviewing, hiring, and training new staff
Develops an efficient and effective collaborative relationship between while fostering a positive work relationship
Develop/implement staffing models, streamlined workflows, meaningful reward and recognition programs, opportunities for ongoing professional development, onboarding programs and communication plans
Establishes safeguards for effective patient confidentiality and billing compliance
Demonstrates positive support role in change management
Quality Patient Care Outcomes
Ensure patient volume and outcomes goals are met annually as established through philanthropic contract
Uses dashboards and business intelligence tools to provide regular updates and implement process improvements
Works with department leadership on programmatic development and associated key performance metrics
Provides adhoc reports requested by funder, system and/or entity leadership inclusive of all CMRC programs funded
Completes internal and external presentations for community awareness, partner development and reporting
Ensures medical home partner meets expected deliverables and grant metrics, oversees reporting and payment
Customer Satisfaction
Incorporate customer needs and expectations into daily operations and business planning strategies
To work closely with patient experience department to identify all patient touchpoints and monitor performance relative to touch points to ensure positive patient experience
Contribute to the overall patient experience as expressed in third party surveys
Train and coach others on areas of opportunity received from customer feedback
Other duties as assigned
Education
Bachelor's Degree in healthcare or related field required
Master's Degree in healthcare or related field preferred
Experience
3 years managing people, office administration experience, public health/community health background required
Skills
Proficient in Microsoft applications, strong verbal and written communication skills, ability to maintain composure in stressful situations, ability to problem solve, time management, detail oriented, work independently, as well as with others, strong organizational and prioritization skills, ability to motivate and inspire others, data collection and reporting experience. Strong people leader - able to train, manage and hold team accountable to high performance measures.
Travel Requirements
Local 10% community outreach, staff meetings
Why Texas Health?
At Texas Health Resources, our mission is “to improve the health of the people in the communities we serve”.
Our award-winning culture is a tribute to our amazing employees. We’re thrilled to be a 2023 FORTUNE Magazine’s “100 Best Companies to Work For®” for the 9th year in a row!
We strive to create an atmosphere of respect, integrity, compassion and excellence for all. We’re committed to diversity in our workforce, and our mission to serve spreads across ethnic, cultural, economic and generational boundaries. Join us and to do your life’s best work here!
As part of the Texas Health family and its 28,000+ employees, we’re one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here.
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· 2023 Fortune’s 100 Best Companies to Work For® (9th consecutive year & we're one of only three health systems to be recognized.)
· Becker's Healthcare 2023 list of 150 top places to work in healthcare
· America's Greatest Workplaces for Diversity 2023 by Newsweek magazine (We’re one of only six healthcare employers in Texas to earn a spot on the list.)
· 2022 “20 Best Workplaces in Health Care” by Great Place to Work® and Fortune (8th consecutive year, 7th year as #1)
· 2022 Companies That Care® list by PEOPLE magazine and Great Place to Work®
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