Models and delivers a distinctive and delightful customer experience.Responsible for greeting, observing, reporting, and assisting in providing a deterrence to crime or other improper activity.Responsible for assisting in protecting Walgreens property from theft, vandalism, fires, and all unusual activity in order to provide a safe and secure environment.Responsible for assisting Walgreen management with reducing and preventing shrink.
Customer ExperienceEngages customers and patients by greeting them and offering assistance with products and services.  Resolves customer issues and answers questions to ensure a positive customer experience.Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).OperationsMaintains a position of visibility at the front of the store by the exit doors at all times.Notifies management and Loss Prevention of any of the following: vandalism, robbery, fires, shoplifting, pickpockets, soliciting, loitering, and violent crimes.Observes and reports to management any suspicious persons or behavior.Deters vandalism, robbery, fires, shoplifting, pickpockets, soliciting, loitering and violent crimes.Implements Company asset protection procedures to identify and minimize profit loss.Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).Responds to EAS Entry and Exit Alarms.  Investigates the source of the alarm politely and professionally and with customer’s cooperation.Verify receipt for purchases and if receipt is missing, suggest to customer/employee to pay for item if merchandise was not paid for.  Notify management of all such incidents.Perform bag checks on all employees as they depart store at the front door.Recognize and greet all customers and act as an “ambassador” of customer service.Regularly check behind front registers as identified by management.  Report any irregularities to management and Loss Prevention.Direct customers arriving at the store seeking a refund to the Cosmetic department.Complies with all company policies and procedures; maintains respectful relationships with coworkers.Completes special assignments and other tasks as assigned.Training & Personal DevelopmentAttends training and completes PPLs requested by Manager or assigned by corporate.