The Team:

The Hermès American Dream Boutique opened in 2021 and focuses on providing extraordinary service to clients as a part of the Northern Region. This position will report to the Managing Director and will work collaboratively with the teams to support the client experience in a fast-paced, luxury environment. 

The Opportunity:
The Greeter/Host is responsible for greeting customers as they enter the store and assisting them by determining
the nature of their visit and directing them throughout the store. This position is stationed at the entrance to the
store to warmly greet clients as they enter the boutique.

About the Role:
• Offer a warm welcome by personally greeting every visitor that enters and leaves the boutique
• Serve as the Host of the boutique and model the company vision of providing extraordinary service to all
• Be curious and take a genuine interest in the client’s needs and expectations, guiding them to the
appropriate location of merchandise or member of the team
• Create an atmosphere of helpfulness and cooperation and handle all difficult situations with grace and
composure
• Collaborate closely with the rest of the boutique team with active communication of appointment arrivals to
all departments: selling, operations, and asset protection
• Maintain daily calendar of client appointments and boutique events in the appointment application,
indicating arrivals, no-shows, reschedules, and cancellations
• Support with phone call appointment requests, schedule entry of team, assigning appointment requests and
resolving appointment conflicts
• Demonstrate generosity and anticipate client’s needs: umbrella storage, assisting boutique guests with
beverage service, and escorting clients to the door or car with shopping bags as necessary
• Proactively update clients in the outdoor queue when the boutique is at capacity and take responsibility to
ensure the wait time is minimized to receive service
• All other duties assigned by supervisor

Supervisory Responsibility:
• NO

Budget Responsibility:
• NO

Decision Making Responsibility:
• NO

About You:
• Communication skills must be strong, and approach must be gracious and warm
• Excellent customer service skills are required with a friendly attitude for all interactions with clients
• Similar experience in the Customer Service, Retail, or Service sector
• Ability to work a flexible schedule according to needs of the business
• Demonstrates attention to detail and keeps personal workspace organized
• Ability to provide basic information about the neighborhood, store services and other customer inquiries
• Knowledge of languages in addition to English is a plus
• Verbal and written communication skills; handles telephone and face to face interactions effectively and
professionally
• Solid knowledge of Microsoft Office (Word, Excel, PowerPoint)
• High-touch customer service standards and hospitable approach
• Proactivity in taking care of customers in a calm, professional, and polite manner
• Versatility and priority management
• High attention to detail
• Enthusiasm, self-confidence, and motivation
We are looking for a candidate that has a combination of the above attributes and can perform the key functions
of the role with or without reasonable accommodations.

COMPANY OVERVIEW

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time .

An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.

At Hermès, our actions for sustainable development and corporate social responsibility are founded in values ​​passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès' success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that's at the heart of our commitment to progress. This narrative can be experienced in a series of short films “Footsteps Across the World” available on our website.

OUR COMMITMENT 

Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.

At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.