Overview Provides valet service to patients at Mercyhealth. Greets and directs persons entering/exiting Mercyhealth facilities. Alternates, per department/staffing needs, between valet and greeter responsibilities, adhering to department policies and ensuring quality customer service. Responsibilities Essential Duties and Responsibilities Ability to move vehicles quickly and safely, with minimal traffic back-up or user wait time. Keep keys to vehicles organized and secure. Greets all patients, visitors, and partners who are arriving or exiting all Mercyhealth facilities, in a timely, friendly, professional and courteous manner. Provides courteous and accurate directions and assistance to patients, visitors, and staff to ensure that they understand how to get to requested location in the hospital or on the grounds. Escort customers or assist them in or out of vehicles as necessary. Ability to perform service recovery. Maintain their uniform and assigned post with all required equipment to ensure a quality image and work performance. Keep Supervisor informed of all activities to ensure the timely communication of all pertinent information. Reports all safety and fire hazards observed to Security per department procedure. Adheres to Mercyhealth and departmental safety and infection control procedures to foster a safe work environment. Participates regularly in departmental in-services and meetings to enhance job performance and improve skill repertory. Culture of Excellence Behavior Expectations To perform the job successfully, an individual should demonstrate the following behavior expectations: Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals. Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions. Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals. Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue. Education and Experience High School diploma or equivalent. Minimum 1 year work experience demonstrating excellent customer service skills. Certification and Licensure For those driving Mercyhealth vehicles: Maintain a valid driver's license. Have and maintain an acceptable driving record per Mercyhealth's HR.100 Fleet and Driver Safety policy. For those driving their personal vehicles: Maintain a valid driver's license and reliable transportation with proof of vehicle insurance when requested. Have and maintain an acceptable driving record per Mercyhealth's HR.100 Fleet and Driver Safety policy. Skills and Abilities N/A Special Physical Demands The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations. While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms, climb or balance and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and taste or smell. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds and occasionally lift and/move over 100 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, ability to distinguish color and ability to adjust focus. Level of Supervision N/A Supervises N/A