POSITION SUMMARY: 

Working in conjunction with the Manager, Grocery Services Operations, The Grocery Center Operations Coordinator II is responsible for leading Grocery Center volunteers to maintain an adequate stock and delivery of quality assured products in the Grocery Center  

QUALIFICATIONS REQUIRED: 

Previous successful work experience as a Logistics or Inventory Coordinator in a warehouse or grocery store, handling and storing perishable and non-perishable food items 

Ability to communicate effectively, primarily liaising with clients, volunteers and other operational departments 

Attention to detail, organizational skills, and strength in multitasking 

Excellent communication skills both written and verbal. 

Ability to speak, read and write English to facilitate communication 

Flexible schedule with the ability to work at the SF and Oakland locations, occasional nights, weekends and holidays  

QUALIFICATIONS DESIRED:  

Supervisorial experience 

Experience working with Volunteers 

Experience with Computrition software 

Food Safety Certification 

Forklift Certified 

Bilingual English/Spanish 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 

Maintain adequate quantities of food on shelves for shoppers at the Grocery Center 

Must be able to organize personnel, and assist with training, while also organizing tasks and inventory with a focus on proper procedures for handling and packaging food 

Create and foster a positive volunteer experience by ensuring volunteers remain engaged in productive tasks 

Update volunteer roster as needed when receiving communications from volunteers 

Must be able to work as part of a team in fast paced environment, communicating effectively with both colleagues, volunteers and clients and following verbal and written instructions 

Maintain inventory according to food safety guidelines, including first-in-first-out (FIFO) method 

Inspect incoming produce orders and assign volunteers to sort according to GC guidelines 

Monitor refrigerator and freezer temperatures and condition of other equipment 

Maintain clean warehouse environment according to schedule and ensure volunteers clean and sanitize work surfaces before and after use 

Assist in warehouse organization 

Assist in order planning and inventory 

Serve as backup to place orders with purchasing department and vendors as needed 

Serve as backup to receiving team 

Other duties as assigned 

POH COMPETENCIES:  

Team player: Demonstrates cooperative spirit, respects professional boundaries and is successful  at sharing responsibilities with others 

Self-led: Knows and completes responsibilities in assigned timelines, asks for clarifications when  needed 

Sensitive to the circumstances and needs of the critically ill and seniors, as well as people with  mental health and substance abuse issues 

Customer oriented: Works well with all customers (internal staff and external contacts), promotes a positive image of the agency and works diligently to resolve customer issues 

Poised: able to maintain a calm, positive and constructive attitude during interactions with diverse populations, sometimes in challenging situations 

Ethical: Honest, accountable, maintains confidentiality 

Well Organized: Information organized and accessible, maintains efficient work space, manages time well 

Strong Communicator: Excellent verbal and written communication skills  

Technical Savvy: Skilled with computers, proficient with function appropriate technology, learns quickly, uses technology to enhance job performance with the interest and ability to learn new technology 

Leadership I: Completes all assigned tasks in a timely manner and is able to identify projects or work needed for future completion. Anticipates needs before they are assigned. Recognizes themselves as a departmental or function representative 

Takes Initiative: Takes action, seeks new opportunities, strives to see projects to completion 

PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing duties of job, incumbent is occasionally required to stand for long periods of time and move; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee will must bend, stoop and lift and/or move up to 50 pounds unassisted on a regular basis. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

Work environment: The noise level in the work environment will consistently vary from moderate to loud. The work environment will be ever changing with volunteers, clients and staff members all sharing limited space and working together in the Grocery Center. The work environment will consistently have wet floors, temperature extremes, moving objects and loud noises 

Project Open Hand offers a generous employee benefit and wellness package. Eligibility for different programs is determined by the role and employment statuses but may include:
  
  • Medical, Dental, and Vision coverage, and Flexible Spending Account
  • Long Term Disability, Life/AD&D, and Supplemental Life Insurance
  • Retirement Savings Plan 403(b), Commuter Check Subsidy
  • Employee Assistance Program (EAP), Financial Counseling, Cell Phone Discounts, and additional discounts
  • Holidays (11 per year), generous vacation and sick leave, and complimentary lunch