1478 Florida Ave.

Jacksonville, FL 32206

Job Title: Grocery Sales Associate

Department: Donated Goods - Retail

  Reporting to: Grocery Manager

Date: December 2023

Position Status: New 

FLSA Status: Non-Exempt 

Corporate Mission & Values

Goodwill of North Florida, Inc. is a not-for-profit organization dedicated to assisting all individuals who face barriers to employment by providing innovative job training and placement services to help them obtain and maintain meaningful employment.  We believe that productivity and vocation are a cornerstone of life: its strength is its ability to provide quality vocational and employment services to individuals regardless of barriers to employment: individuals have a responsibility to use the service provided to enable them to achieve productivity and vocation: and all people have a right to be treated with dignity and respect without regard to race, gender, age, religion, marital status, national origin, or health.

Goodwill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Summary

The Grocery Sales Associate will be responsible for the execution of day-to-day store activities under the leadership of grocery management.  The Grocery Sales Associate will be responsible for performing front end and back end tasks in a retail grocery environment.  The Grocery Sales Associates are instrumental in the delivery of amenities and services throughout the neighborhood to both support the store operation and Goodwill’s mission by providing a great shopping experience to all customers and engaging in conversations regarding our mission and the services we provide. 

Minimum Qualifications:

Education 

High School or GED preferred 

Experience 

N/A

Licensure/Certification

Preferred ServSafe, National Registry Food Safety Manager - will train if not already obtained

Valid driver’s license preferred

Other: Core Competencies

Ability to work within a team environment
Ability to provide prompt and courteous customer service
Ability to understand principles concerning proper inventory controls
Ability to safely and properly operate equipment, including electric/manual hand jack, and perform general cleaning duties to company standards

Essential Duties: 

Understands the organization’s mission and community vision, to create a sense of teamwork and purpose within the community

Contributes toward the store's mission by seeking opportunities to assist community residents and deliver world class customer service.

Complies with all store policy and procedures, especially in the areas of safety, customer service, proper food handling and overall store operation, as outlined in the Store Manual, Safety Manual, and the Employee Handbook.

Adherence to all safety and company protocols and procedures promoting a safe, productive work environment.

Processes goods in a timely manner while following the production system.

Works within a team to accomplish store goals.

Accurate handling of all cash and cash register functions.

Maintains the store’s appearance as neat and clean, meeting all sanitation standards.

Maintains time, and temperature control for all food products.

Front of Store Duties:

Smile, Greet, and Thank the customer.

Processes customer transactions by ringing the sale on a cash register, collecting payment, making change, bagging the merchandise and thanking the customer.

Assists customers with shopping needs.

Clean the parking lot, clean restrooms, and clean the sales floor periodically.  

Ability to react to safe procedures with conditional weather conditions.

Maintain a neat, clean, and sanitized area.

Reports known or suspected security, and/or theft problems to the Store Manager, or other member of management.

Maintain a high quality of products in the produce, meat, dairy and other departments.

Back of Store Duties:

Smile, Greet, and Thank the customer.

May unload and observe upon delivery, foods from approved sources to be delivered at the proper holding temperatures.

Keep areas clean, sanitized, and organized backroom.

Ability to properly pack, ready to sell products in containers and display.  

Assist with properly stocking, and organizing merchandise in the back room or on the sales floor.

Examines items to determine appropriateness for the sales floor, in accordance with established standards.

Maintain a neat, clean, and organized backroom. 

Stock merchandise.

Other duties as assigned

% of Time

90%

10%

Supervisory/Decision making Authority 

Does this position require customary supervision and management 

of at least 2 or more full-time employees?   Yes    No X

  Enter the number of direct reports and their position titles:  0

PHYSICAL REQUIREMENTS: 

 Required  

Walking, Standing 

Talking, Hearing 

Lifting (Up to 50lbs) Carrying (Up to 50lbs) 

Kneeling Pushing/Pulling  

Bending/Stooping 

Reaching 

Turning 

Repetitive Motions

Preferred

Reading

Wash, Rinse, Sanitize, and Air-dry skills

SKILL REQUIREMENTS:

Required 

Servesafe Certification

Respectful customer relationships

Operation of point of sale/inventory software

Reasoning and logic

Maintain records

Health, and Sanitation Standard Operating Procedure and Best practices.

Time, and temperature control

Sensitivity to service population’s cultural and socioeconomic characteristics

Preferred 

Drive commercial motor vehicle