Overall Job Summary

This position is responsible for interacting with customers and associates, supporting selling initiatives and performing assigned tasks, while providing WOW! customer service.

 

Essential Duties and Responsibilities (Min 5%)

As a Team Member, it is essential that you be available, flexible, adaptable and service-oriented, as you must be able to fulfill all of the the following requirements:

Maintain regular and predictable attendance. Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs. Take the initiative to support selling initiatives (TEAM): Thank the Customer Engage with the customer and/or pet Advise products or services Make it Memorable Groom Technicians are required to perform a combination of the following duties throughout their day. Although daily tasks may vary day to day, our business and staffing model makes it essential every Groom Technician be able to perform all fo the following duties accurately, efficiently, and safely on a regular basis and without advance notice: Safe Pet Handling Bathing, Drying, Brushing and Combing all coat types Nail Trimming Ear Cleaning  Preparatory Hair Trimming Basic Clipper Techniques Basic Finishing Techniques Customer Service Skills Demonstrating Professionalism Equipment Handling and Maintenance Ensures the safety and well-being of animals Inspects animals for external signs of parasites, disease or injury and reports findings to pet owners. Practice Safety and Sanitization protocols Sanitizes and maintains upkeep of all grooming tools and equipment to eliminates injury and spread of diseases to other pet clients. Assists in generating business by calling existing and new customers, scheduling appointments, follow-up phone calls and reminders to customers, and verifying vaccinations. Maintains records of all pet clients to include services provided and vaccination records. Operate computer as needed. Recovery of store, if needed. Ensure the safety and well-being of live animals. Sanitize and maintain holding tanks and care for live animals as required Complete all documentation associated with any of the above job duties May also be required to perform other duties as assigned.
  Required Qualifications

Experience: Must be comfortable working with dogs and cats. Ability to demonstrate patience and compassion for animals. Must provide own tools (clippers, blades, shears) or be willing purchase required tools.

Education: High school diploma or equivalent required. Completed Level 1 Paragon Training and received certification through Petsense.  Any suitable combination of education and experience will be considered. Regardless of education level, Associates must be able to read, write and count accurately.
 

Preferred knowledge, skills or abilities Working environment is favorable, generally working inside with moderate noise. Indoor floors generally on hard surfaces (concrete, asphalt, etc.) Lighting and temperatures are adequate.  Requires work in assigned area of groom shop. Groom shop size varies.  Exposure to wet conditions, particularly when bathing dogs.  Exposure to sharp grooming instruments, perfumed shampoos and soaps, pets and pet waste. Exposure to cats and dogs of all sizes, breeds and temperaments. Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours. Promote a safe and productive work environment for all Team Members, customers, vendors and adhere to Company safety training and guidelines.
  Working Conditions Working environment is favorable, generally working inside with moderate noise. Exposure to sharp grooming instruments, perfumed shampoos and soaps, pets, and pet waste. Exposure to wet conditions, particularly when bathing dogs. Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines Exposure to cats and dogs of all sizes, breeds, and temperaments. Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate. Physical Requirements This position is non-sedentary. It is essential that Team Members have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely. It is essential to operate all equipment related to their job duties efficiently, safely, properly and accurately; and to provide the highest level of customer service. Team members must have the physical and mental ability to perform all of the following tasks (with or without reasonable accommodation): Ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds. Ability to stand and maintain a stationary position for up to 8 hours while grooming animals. Ability to frequently move for 4-8 hours per day around the salon to groom animals, clean, and maintain the salon. Ability to utilize grooming instruments including shears and dryers. Ability to occasionally lift or reach merchandise overhead. Ability to bend, kneel, and squat frequently to position oneself to groom animals, clean shelves, and stock merchandise and equipment. Ability to constantly operate store equipment such as computer, cash register, and other store equipment. Ability to read, write, and count accurately to complete all documentation. Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers. Ability to successfully complete all required training. Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/her supervisor.