Gatwick Ground Services (GGS) provide airport ground operations at London Gatwick and London City Airports.  As a wholly owned British Airways subsidiary we take great pride in delivering the same impeccable customer service and fully comprehensive training.  We are proud to deliver the highest standard of ground handling to British Airways and our other airline partners.

Gatwick Ground Services was established in 2016, to support the ramp operations of British Airways at Gatwick. Following its success, the company branched into Aircraft Cleaning in 2018.  In 2020, Passenger Services formed the newest department within the GGS business to provide an all-round ground handling option.

Our operations across two stations supports British Airways, Air India, Iberia Express, Qatar Airways, Singapore Airlines and Vueling Airlines providing a complete ground handling solution. 

It’s an exciting and fast-paced life when you’re working in some of the world’s most important travel hubs, and you’ll be part of a global gateway connecting with people from all walks of life and helping to make each and every journey original and unique.

Whether you are a welcoming face at check in, have a keen eye for aircraft appearance, or thrive in a detail-oriented fast paced ramp environment, a job at Gatwick Ground Services is yours to make.

When you join the Gatwick Ground Services team, an exceptional travel experience from the ground up starts with you.

The role:

Ramp Agent

One of the most critical under wing positions, the role of Ramp Agent will carry out a range of ramp handling activities including collecting, transporting, and loading all baggage and allocated freight onto a range of different types of aircrafts to affect the timely turnaround of allocated flights in line with the agreed procedures and health and safety regulations. 

We have both day shift (earlies and lates) and permanent night shift positions available for this role:

Day shift - earliest start time 0500 and latest finish time 2230 - rolling 5 on 3 off shift pattern

Night shift - earliest start time 1800 and latest finish time 0630 - rolling 4 on 4 off shift pattern

Please make us aware of your preference at the interview stage.

Given the nature of this role, you must be available to cover the above shift times 7 days a week, 365 days a year, including Bank Holidays and religious festivals.

We are currently offering a fixed term contract until 31st October 2025 with the possibility of an offer of a permanent contract at the end of this period.

What you’ll do:

Carry out daily operator checks and operate all vehicles and ramp equipment used during the turnaround, according to current standards and procedures, so as to minimise risk of injury to self and others and damage to customer aircraftTo collect, transport and load all passenger baggage and allocated freight onto a range of different types of customer aircraft in order to affect the timely turnaround of allocated flights in line with agreed procedures and health and safety regulationsTo carry out a range of other ramp duties, as delegated by the Team Leader, during the offload, loading and air start, in accordance with agreed procedures and customer service level agreements, to ensure the safe and timely turnaround of aircraftTo liaise with the Baggage Handling Unit Agents, Gate Coordinators, and the Team Leader about any perceived issues (e.g. misplaced baggage), so that problems can be swiftly resolved with minimal financial penalty to the businessTo co-operate, build relationships with and support team members / colleagues, willingly sharing knowledge and experience when needed to ensure continual improvements to service are made and Gatwick Ground Services’ reputation is seen as positive and professionalTo demonstrate a high standard of behaviour and timekeeping in compliance with company codes and standards of conduct, to demonstrate professionalism with an inherent respect of colleagues, customer airline and passengers.To follow all GGS’ SOPs and comply with all UK / EU legislation as well as Airport Authority and our customer airline security requirements.To forge professional and effective working relationships with own team, other GGS departments, supervisors, airline representatives, crew, and their customers, in order to maintain and develop GGS’s reputation. To willingly share knowledge and own experience with colleagues and act in a cooperative manner to ensure customer service is continuously improved.

What you’ll bring to Gatwick Ground Services:

Ideally you will be able to demonstrate previous manual handling experience, preferably in an outside environment in all weathersExcellent communication skillsMust be flexibleMust be able to obtain and retain a full airside pass including a satisfactory criminal record checkMust be able to lift baggage and cargo weighing up to 32kgMust hold a valid Full UK Driving Licence (Automatic or Manual)Ability to work under pressureAbility to work as part of a team

Your experience:

Strong team approachPragmatic and solution focusedGood communication and influencing skillsAbility to prioritise in a fast-paced environment and manage workload to deliver to tight deadlines/turnaroundsAbility to clearly and accurately interpret and communicate relevant informationResilient and tenacious, able to pursue goals in the face of obstaclesMust be able to obtain and retain a full airside pass including a satisfactory criminal record check

What we offer:

Starting salary £26,019.15 (£13.34ph) plus £2,280.00 additional annual shift pay

Overtime paid at time and a half during the week, and double time at weekends and Bank Holidays. 

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

Key benefits include:

After successful completion of your probationary period, you will have access to discounted flights known as hotline fares, standby tickets and concessions with British Airways and other code share airlinesHealth benefits including free winter flu jab and access to the HSF Health PlanCycle to work schemeFree staff parkingDiscounts on public transport and airport food vendorsA generous leave allowance, increasing annually for the first 5 years of employmentPension scheme

At Gatwick Ground Services you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At Gatwick Ground Services we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity are a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey as we continue to assist with connecting Britain with the world and the world with Britain.