Department:

Ground Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Job Summary

All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Ground Support Analyst delivers on our Purpose by assisting with the development, deployment, and continual improvement of operational data collection programs and processes, as well as the analysis and dissemination of operational data trends to support the direction of the department strategy. This role will deliver data analysis and solutions that illustrate a clear understanding of the business problem at hand and the broader impact across the operational group and company. The Ground Support Analyst is a strategic and analytical thinker who looks forward to the opportunity to help pilot the future of Southwest Airlines. 

 

Additional Details:  

The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.    

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.   

 

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.  

ResponsibilitiesDesign, implement, and maintain a comprehensive GSE Maintenance Program using advanced data analytics to support preventive, predictive, and corrective maintenance.Assist engineering team in performing root cause failure analysis, focusing on using historical data to help paint the full pictureAnalyze equipment parts data and spend; Identify areas for cost savings and the standard parts based on historical dataUse data to assist consultants in determining the best ways to maintain equipment based on factors including fleet condition, engine hours, environment, odometer, and calendarAnalyze equipment telemetry data to identify areas of improvement including Mean time to Repairs (MTTR), cost savings, additional maintenance practices, and procedural improvementsBuild and maintain databases, dashboards, KPIs, and reporting tools to track GSE maintenance program performance and reliabilityImplement predictive maintenance strategies to reduce downtime and extend equipment lifeCollect, clean, and manage large datasets from various sources, including maintenance logs, telemetry, and operational recordsUtilize Alteryx, Tableau, Quickbase, SQL, Microsoft PowerApps, equipment telematics software, and fleet management systemsKeep informed regarding pending industry changes, trends, or best practices and evaluate how they will fit into the strategic vision of the Department or CompanyProvide strategic analytics from various data sources to support Department and Company's strategic visionParticipate in projects and improvement efforts by contributing to defined objectives and structured work, developing recommendations, and implementing changesMay perform other job duties as directed by Employee’s Leaders

Knowledge, Skills, and AbilitiesKnowledge of computer sciences and data analysisSkilled in understanding and applying information to contribute to the organization’s strategic planSkilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problemsAbility to analyze needs and product requirements to create a designAbility to generate or use different sets of rules for combining or grouping things in different waysAbility to apply general rules to specific problems to produce answers that make senseAbility to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problemAbility to concentrate on a task over a period of time without being distractedAbility to generate data visualizations and presentations to be presented to LeadershipEducationRequired: High School Diploma or GED

ExperienceIntermediate-level experience, fully functioning broad knowledge in:Data analytics through an asset management and aircraft maintenance management softwareTechnical documents and fundamentals

Licensing/CertificationN/A

Physical AbilitiesAbility to perform work duties from desk/office area for extended periods of timeAbility to communicate and interact with others in the English language to meet the demands of the jobAbility to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the jobAbility to perform assigned duties with potential exposure to excessive noise, vibrations and/or sensory conditions

Other QualificationsMust maintain a well-groomed appearance per Company appearance standards as described in established guidelinesMust be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986Must be at least 18 years of ageMust be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits:

Competitive market salary from $82,800 per year to $92,000 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love:    

Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)  Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings** Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit*** Competitive health insurance for you and your eligible dependents (including pets) Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits

***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company

Southwest Airlines is an Equal Opportunity Employer.
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Job Posting End Date
03/04/2025