Description

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DMC University Laboratories (DMCUL) is a regional, integrated laboratory system providing services to the eight hospitals of Detroit Medical Center.  DMC University Laboratories evolved in 1993 and is comprised of Core Laboratories,  Specialty Laboratories, two  rapid response hospital laboratories, Centralized Stat Lab, Centralized Blood Bank Lab, and full service outreach infrastructure which includes patient service centers, remote ambulatory laboratories, marketing staff, courier system and billing department. The DMC University Laboratories service area covers the entire Southeast Michigan market, and is growing at a rapid pace with the following outstanding features:  Test menu of over 1,000 tests, which includes high end specialty tests.  Less than 1% of our tests are sent to outside reference laboratories.  Provide reference laboratory services to many of the other healthcare systems in Southeastern Michigan and several out of state facilities. 
Summary
Under general supervision and according to pre-established guidelines, oversees pre-analytical and post-analytical daily activities of Laboratory Assistants and Laboratory Assistants II to ensure smooth, efficient operational flow with attention to detail. Trains, schedules and assists staff with routine or complex problems. Ensures staff compliance with OSHA and OIG policies and procedures. 
Facilitates effective communication between management, supervisors, Laboratory Assistants II and Laboratory Assistants. Coordinates and oversees the daily activities of assigned Laboratory Assistants responsible for phlebotomy and/or processing duties efficiently. Reviews documentation for accuracy and completeness. 
Checks work quality and quantity. Monitors workflow to ensure effective and efficient service delivery. Prepares staff schedules in order to maintain efficient department operations. Troubleshoots daily problems, identifies and collects information relevant to the problem and selects the best course of action.
Coaches, trains and develops teams and individuals to maximize their probability of success. Trains staff and students in policies and procedures for assigned areas.
Participates in the orientation, on boarding and evaluation of the probationary period of new staff. Assists in training the appropriate phlebotomy and specimen processing policies and procedures to improve the knowledge, skills and behaviors of staff to meet department competency standards. 
Assists staff with routine and complex work-related problems. Instructs and advises staff of methods and procedures. Dispatches staff to deliver specimens or reports to the designated laboratory specimen area. Ensures specimens are clocked in and checks draw sheets to ensure all orders requested are drawn in a timely manner. 
Reviews and enters requests into the laboratory computer system. Assists others in utilizing the computer system. Oversees result entries into the computer system within established guidelines.
Oversees logging, packaging, and dispatching of specimens to reference labs according to pre-established guidelines. Ensures the appropriate computer specimen status logs are generated and follow-up action is taken. Enforces and complies with departmental safety polices and procedures and OSHA guidelines, including the use of applicable personal protective equipment.
Demonstrates exemplary customer service when interacting with internal and external customers to answer inquiries, resolve problems and address issues. Reports problems to supervisor or other appropriate management staff. Assists with revisions to departmental documentation (i.e. Policies, procedures, forms, etc. Properly performs and documents required preventative maintenance on lab equipment.
Orders supplies and ensures the appropriate levels of inventory are maintained. Maintains accurate records of processing and phlebotomy work performed for statistical analysis and reporting. Monitors staffs individual work behavior and performance to make improvements. Communicates training and development needs to management.
Provides input into performance evaluations and may recommend disciplinary action. Administers performance counseling with supportive documentation. May assist in the performance and evaluation of established quality control procedures; reports abnormal findings to the supervisor.
Responsible to check organizational communication daily (i.e. Outlook, laboratory software, posted notices, etc.) Acts as a resource for all customers. May perform duties of a Laboratory Assistant or Laboratory Assistant II (e.g. draws blood, processes specimens, other duties) or in emergent situations (unscheduled absences or for purposes of instructions or training.)
Supports process improvement programs in all major systems falling under area of control and within the organization. Acts as supervisor in his/her absence. Performs other related duties as assigned.
Promotes DMC values by demonstrating behaviors supportive of building a High Reliability Culture committed to Safety for Life, Health for Life, Customer Service, Community Welfare, Excellence, Respect, Integrity, Accountability, Innovation, Teamwork and Effective Resource Use. 

Qualifications

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1. High school diploma or equivalent education required. Associates Degree preferred.
2.Three (3) years experience in phlebotomy or specimen processing in a healthcare environment. (Must have 3 years phlebotomy for Outreach Department).
3. Previous leadership experience required.
4. Customer service experience in a service environment required. 5. Phlebotomy Certification is preferred for a Group Leader directing Phlebotomists. 

Job : Laboratory and Clinical Technicians

Primary Location : MI-Detroit

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Hospital/Facility : DMC University Laboratories, Inc.

Job Type: : Full-time

Shift Type: : Evening

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