WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
Job DescriptionEvaluation Parameters:-B - I/ Group ManagerTotal Work Experience (in years) :-15 yearsEducational Qualification :-Accounting Degree / Commerce Graduate / MBA FinanceDomain Experience:-Having 10 to 12years of experience in AP and AR domain and having exposure in ERP and MS Office . Should be able to use business communication and presentation skill. Prior Team handling experience along with Stakeholders and customer management experience is mandatory and needs to be data oriented.Roles and Responsibilities:-• Supervise the overall functioning of R2R, AP and AR functions.• Identify and interpret client skills needs.• Establish, maintain, and promote working relationships with internal and external stakeholders.• Maintain communications with clients, employees, and internal stake holders in an efficient and timely manner.• Plan & prioritize Teams workload to delivery in accordance with agreed schedules.• Ensure accurate and timely delivery in accordance with procedures & client requirements.• Act as a client focal point and maintain regular client/internal communication.• Handle weekly / monthly client calls as lead from WNS. • Preparation of weekly/monthly dashboards • Handle People issues and manage the performance engagement.• Enables the team’s efficient use of file sharing technologies and ensure process documentation and SOPs are developed and kept current.• Manage SLA's and quality of process• Met customer requirements, manage governance with clients and internal managements• Responsible for people management, people development and attrition• Manage transformation projects • Sound understanding and experience of AP and AR process, preferably for US clients• Strong organizational skills and excellent attention to detail.• Strong interpersonal and problem-solving skills.• Hands-on with Excel, PPT, other MS office tools, and other presentation tools • Analytical and Logical Thinking• Willing to work in US hours shifts and from officeLanguage Capability :- English Domestic & InternationalSpoken Proficiency :- Excellent English communication skillsWritten Proficiency :- Excellent English communication skills
QualificationsEducational Qualification :-Accounting Degree / Commerce Graduate / MBA Finance