WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS Costa Rica - Launched in 2009, the WNS Costa Rica delivery center is fully functional and scalable, We are spread across more than nine countries across North America, South America, and Europe serving various industries like Retail and Consumer Packaged Goods, and Insurance with Strong socio-political factors such as political and economic stability, highest literacy rate in the region and a sizeable young and educated population having a strong multi-lingual population with English, French, Portuguese, Spanish, etc.Why Join Us?At WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client’s business, and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core.

The Procurement Services Desk Lead will lead a team of procurement professionals for all client workstreams including but not limited to, supplier relationship management, reporting, and procurement operations and is accountable for the delivery and people management of the team.

He or she will manage day-to-day operational issues, act as the liaison and point of escalation with the client, and work closely with the Global Delivery Lead to drive the success of the program.

The Procurement Services Desk Lead is expected to use best practices to resolve issues and demonstrate a broad and thorough understanding and application of procurement fundamentals.

The Procurement Services Desk Lead manages a team of senior associates, associates and analysts and is responsible for all aspects of effective people and performance management.

He or she is also responsible for creating a positive work environment, fostering cross-functional and cross-regional collaboration, and helping to resolve human resources issues.

Additionally, the Procurement Services Desk Lead is responsible for developing relationships across WNS-Procurement account leadership to share best practices and identify continuous improvement opportunities.

Serve as the delivery leader and people manager of a procurement services team of 20+ individuals with multiple layers of reporting relationships

Meet or exceed SLAs and KPIs and oversee the related tracking and reporting Act as the escalation point for the team, communicate and resolve operational issues, and escalate to the Global Delivery Lead as needed

Manage the team’s objective setting and achievement, performance, career growth, training, and competency development Prepare and lead operational review meetings with the client’s senior leadership

Manage resource capacity to ensure adequate support for client requirements and balance the team’s workload

Oversee the root cause analysis process and remediation of quality occurrences as part of overall quality management

Ensure operational excellence with a focus on continuous improvement Provide the Global Delivery Lead with insights into project work and operational and/or project issues

Required Education and Experience

Bachelor’s Degree

MBA or master’s degree in supply chain, operations, or business preferred

Minimum 8 years of work experience in the procurement space

Prior management experience leading 10 or more people

Strong people management skills Consulting or client service delivery experience preferred

Deep understanding of procurement fundamentals

Additional Information

Knowledge, Skills, and Abilities

Procurement Functional/Technical Skills

Strong knowledge of Procure-to-Pay processes

Strong Sourcing skills, including sourcing methodology and process, eSourcing technology, RFX development, and management

Familiarity with various best practice sourcing approaches and techniques

Strong analytical skills and ability to work with data in Excel using pivot tables and various other key Excel functions to analyze, organize and present data

Ability to synthesize data, draw conclusions, and make recommendations based on an understanding of client objectives and requirements

Proficiency in using Microsoft Office tools such as Excel, Word and PowerPoint, eProcurement tools, project management tools, and contract management tools

Business Fundamentals:

Excellent written and verbal communication skills (both internally, with client stakeholders, and the supplier community)Demonstrated teamwork and team leadership capabilities

Excellent project management skills including project planning, time management, multitasking, and critical path definition problem-solving skills

Client Services Capabilities

Strong customer service orientation including demonstrated issue resolution and relationship management skills

Confidence and ability to prepare and lead client leadership meetings

Ability to learn and master client-specific processes, terminology, political environment, systems, and unique requirements by various business groups

Solid decision-making ability using available facts in sensitive client and internal situations

Leadership/People Management Skills

Strong leadership skills, including the ability to motivate and mana