Group Operations Manager New York, New York;Jacksonville, Florida **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! **Job Description:** This job is responsible for managing one or more major operations segments for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems related to product lines, ensuring compliance with policies, and identifying opportunities to improve process performance and operating efficiency. Job expectations include supervising day-to-day activities of employees such as executing transactions. Operations Manager at Non Financial Regulatory Reporting organization, who is responsible for multiple tax related functions to support required client and IRS regulatory tax reporting and withholding for Global Markets. Key responsibilities include lead activities in tax operations processes and initiatives. Partner with Global Tax Policy, business controls and key stakeholders to analyze complex matter and ensure accurate tax withholding and reporting. **Responsibilities:** + Forecasts and manages staffing levels and capacities, prioritizes employee development by providing effective coaching, and shares constructive feedback to drive Operational Excellence + Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines + Develops and analyzes procedures to enhance unit and/or product-related activities and oversees budget and expense management, reporting, and forecasting for designated areas + Evaluates efficiencies and identifies areas of improvement and growth to the overall process, identifying data, metrics, and key performance indicators to measure process effectiveness + Aligns bank priorities and strategies to employee metrics and goals, evaluates employee progress, and strives to recognize, encourage, and improve team performance to support an inclusive work environment **Required Skills:** •College degree and/or 5+ years of relevant work experience. •Strong developer of talent with proven ability to coach, develop and motivate associates. •Ability to multitask and work independently in a fast-paced environment. •Strong risk and control mindset. •Excellent organizational, analytical, and problem-solving skills with attention to detail. •Proficient in Microsoft applications, in particular excel. •Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base. •Ability to interpret technical requirement documents and system flows to translate into reporting requirements. •Highly refined and professional verbal and written communications. **Desired Skills** : • Chapter 3, 4, 61 and 1099/1042s knowledge. • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions. • Excels in working among diverse viewpoints to determine the best path forward. • Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner. • Commitment to challenging the status quo and promoting positive change. • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base. • Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world. • Understanding of asset servicing events across equities and fixed income securities. **Skills:** + Business Operations Management + Customer Service Management + Performance Management + Process Performance Measurement + Talent Development + Account Management + Client Management + Leadership Development + Process Management + Relationship Building + Business Case Analysis + Policies, Procedures, and Guidelines Management + Process Design + Risk Management + Workforce Analytics **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) . To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.