About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Sophisticated style and energy in a celebrated vacation desitination. Discover a modern reflection of the classic yacht club lifestyle. With a prime beachfront address, Four Seasons brings unrivalled style and service to this next-generation coastal city. Moments away, experience Fort Lauderdale’s best shops, restaurants, marinas and entertainment – surrounding you with the spirit of one of the world’s top yachting locales.

About the role

The Group Reservations Coordinator is responsible for all room reservations aspects for groups, monitoring and managing group room blocks with the hotel inventory to ensure group contractual obligations are met and group contacts, Sales Managers, Conference Service Managers, Operational Departments, and Director of Revenue Management are aware of any and all communication regarding group blocks.

What you will do

•    Process all group turn-overs:  building blocks in Opera, making new group file, sending introduction letter to group contact, creating group rate code, verify cut-off date, send cut-off date reminders, and verifying room block and rate information from booking recap, hard block suites or special room requests and clean up old rate codes.

•    Communicate all group activity – pickup, attrition, Special Attention, VIP information, billing, etc. and contractual guidelines to Group Contacts, Conference Service Managers and Sales Managers.  Communicate with Front Desk on group rooming needs and expectations ahead of check in. Communicate group needs and expectations with ResComm team to best facilitate group reservations calls.

•    Run daily reports:  Daily Transaction Report from Delphi, Delphi Booking Recaps, Group Cut-off Report, and Group No Shows; process rooming list within 48 hours of receipt and providing group contact and Conference Service Manager with room block report and rooming list with confirmation numbers.

•    Ensure rate information, advance deposit, and cancellation policy is setup for quoting to guests. Work with Credit manager on group billing. Provide each groups’ rooming list from Group Contact and pickup and/or attrition.

•    Communicate all group activity to ResComm manager to assist in making yield decisions; maintain Delphi system through weekly entry of group pickup for current month and next two months. Perform monthly audits with Delphi Coordinator to ensure all information is accurate.

•    Prepare and lead weekly group pickup meetings. Prepare for and attend group site planning and pre-con meetings.

•    Support the ResComm Agent role including handling phone calls, emails and chat requests. Capture sales from in-coming reservations calls (Room, Spa and Dining) and coordinate details of each call. Complete internal reservation process.

What you bring

•    At least 1 year Reservations experience, preferably in a luxury hotel or resort with high volume.

•    Excellent personal presentation and interpersonal skills.

•    Knowledge of hotel operations.

•    Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions. Willing to work in a fast-paced environment.

•    Ability to operate all computer equipment necessary to perform the job; knowledge of Delphi and Opera preferred/is a plus. Ability to type 40+ words per minute.

•    Excellent communication and interpersonal skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests.

What we offer: 
•    Competitive Salary, wages, and a comprehensive benefits package
•    Excellent Training and Development opportunities
•    Complimentary Accommodation at other Four Seasons Hotels and Resort
•    Complimentary Dry Cleaning for Employee Uniforms
•    Complimentary Employee Meals

Schedule & Hours:

•     Full-Time

•     Days

Miscellaneous:

US work authorization is required.

Please note that due to the large number of responses we receive only candidates being considered for the above position will be contacted for an interview.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf