Come and join our team at this 605-room convention center hotel in the heart of downtown Oklahoma City. Our luxury hotel is located next to the Paycom Center(OKC Thunder), the Oklahoma Convention Center and across the street from the 70-acre Scissortail Park.
The property includes an all-day dining outlet (Seltzer's Modern Diner), an entertainment sports bar (OKC Tap House), specialty restaurant (Bob's Steak & Chop House), coffee shop (Park Grounds) and a retail outlet (RareBird Gift Shop). Additionally, guests can enjoy a Mokara Spa, fitness center and a rooftop pool and bar (CatBird Seat) complete with a fire pit, outdoor lawn and cabanas. The hotel offers 76,000 square feet of meeting and event space inclusive of a 20,000 square foot ballroom, 10,000 square foot ballroom, and a 4,200 square foot outdoor pre-function space that overlooks the park.
Job DescriptionMeticulously manage and oversee the group reservation process. Process group rooming list and review weekly Groups Approaching Cutoff reports to support group rooms forecasting efforts. Assist the Director of Revenue Management, Director of Sales & Marketing, Director of Sales, and Director of Catering & Convention Service with weekly and monthly group rooms reporting efforts and administrative duties.
Responsibilities Oversee room inventory and ensure proper blocking strategies are in place. Raise awareness to any inventory issues. Property-wide departmental interactionReceives in-house reservations inquiriesProcess cancellations accordingly to policyAccurate input of Reservations into system within specified time periodsMaximize potential room revenue by following specified selling guidelinesEnsure that rooming lists are free of duplicatesRespond to guest calls in a timely mannerAll convention resumes are audited prior to groups arrivalAttend Revenue Management, Resume, Pre-Convention, and Group Cutoff meetingsHave a thorough understanding of hotel occupancy trendsFamiliar with all reservation special packages and proceduresUnderstand Select Guest program and VIP procedures.Thoroughly knowledgeable of our PMS and ORS, with a broad knowledge of Opera.Maintain confidentiality of all guests and hotel informationUnderstand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustmentsMaintain accurate guest profile notes Generate, print and distribute daily and weekly reportsMaintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions. Qualifications Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephoneAbility to accurately and efficiently input information into computer systemsAbility to work cohesively with co-workers both within and outside of your departmentAbility to compute accurate mathematical calculationsAbility to think clearly, quickly and make concise decisionsAbility to prioritize, organize and follow upAbility to work well under pressure, dealing with many arrivals and departures within a short period of timeAbility to learn and master multiple software systems required.Strong working knowledge of Microsoft Excel.Must be organized with the ability to handle multiple tasks.Previous hotel experience in a Reservations, Front Office, Sales and Marketing or Accounting environment is preferred.Fluency in a foreign language is preferredStrong keyboard skills preferred.Stand or walk for an extended period or for an entire work shift. Requires repetitive motion. Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Must be able to work a variety of shifts, including weekends and holidays.
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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