Responsible the management and allocations of hotel room and suite blocks associated with the Player Development, Hospitality Sales, and Tour and Travel departments.

Pearl River Resort Associates are required, on a continual basis to…

Adhere to any and all company and departmental policies, practices and procedures.

Contribute to a safe work environment, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.

Maintain a professional departmental, company and community reputation. 

Implement, track and monitor hotel suite blocks approved by the leaders and staff of the requesting departments. Communicate daily with Sales and Bus & Tour departments in setting up and entering room blocks while monitoring and releasing room blocks. Set up and manage casino room blocks while monitoring and releasing room blocks.   Enter group rooming list submitted by Sales department, Bus & Tour department, Dancing Rabbit Clubhouse and Golf Groups. Communicate with and assist Sales department with room blocks and non-group reservations. Adhere to and enforce all established Resort, hotel and departmental policies and procedures. Lead by example at all times. Inform assigned team members and others of proper conduct or recommended methods when necessary. Communicate and develop a supportive and mutually beneficial relationship within the supporting departments and guests within the resort through service standards. Solve guest issues as they arise. Understand the issue or problem and then review, research and resolve valid and correctable guest issues. Follow up with the guests by phone or in person and inform them of the progress or the resolution made on the issue. Communicate effectively with the team members and guests on a daily basis by resolving inquiries, requests, complaints or other comments. Respond quickly and efficiently to reservation-related requests made by prospective hotel guests and team members via telephone, fax, mail and internet in a friendly, efficient and prompt manner. Maintain excellent knowledge of the LMS, CMS, PRR Self Service, IHOTELIER and Synkros systems including updates/revisions. Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports. Leads by setting a positive example to all Associates. Responsible for maintaining a consistent, regular attendance record.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

AGE and GAMING: 21 years of age or above. 

Gaming property – Must be able to obtain and maintain a gaming license issued by the Choctaw Gaming Commission. 

EDUCATION and/or EXPERIENCE: 

High School diploma or GED is preferred. Three (3) years’ experience in Reservation/Call Center/PBX environment is preferred.  

TESTING: 

Must score a minimum of 30 WPM or better on the Keyboarding test, 85% on Basic Math, 3000 KPH on Data Entry. Must complete the Excel test and no minimum score is required. Must take the required testing identified for this position. 

SPECIAL QUALIFICATIONS: 

Must have working knowledge of CMS, LMS, property systems  

LANGUAGE SKILLS: 

Ability to read and comprehend simple instructions and correspondence. Ability to write basic instructions and correspondence. Ability to effectively present information in one-on-one and small group situations. 

MATHEMATICAL SKILLS:

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. 

REASONING ABILITY: 

Ability to apply commonsense reasoning to a variety of situations. 

PHYSICAL DEMANDS:  

The physical demands described here are representative of those that must be met by the Associate to successfully perform the essential functions of this job.   

Essential responsibilities include moderate physical ability such as lift or maneuver at least twenty (20) pounds, and standing/walking 75% and Sit for short durations 25% of the shift. Bending, stooping and stretching of arms during assigned shift. Push or pull service carts weighing approximately twenty (20) to thirty (30) pounds to their assigned storage or working areas.  

WORK ENVIRONMENT:  

The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job. 

The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. When on the casino floor or other designated areas may be subjected to tobacco smoke.  

Due to the unpredictable nature of the hospitality/entertainment industry, Associates must be able to work varying-schedules to reflect the business needs of the property.