About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. #BMC-Okana Overview Find your belonging by being a part of our supportive and collaborative work environment that encourages growth and fosters success. OKANA Resort & Indoor Waterpark features a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event space spanning 27,000 square feet. Located along the picturesque Oklahoma River in the vibrant Horizons District of Oklahoma City, OKANA Resort & Indoor Waterpark offers exceptional career opportunities. Be a part of our [department] team as a Group Rooms Coordinator & Reservations Curator to launch this world-class property. Our employees are Experience Curators who are professional memory-makers, creating personalized guest experience from start to finish. Experience Curators craft meaningful, over-the-top experiences that wow our guests time after time. Our Vision for our team members: Be a part of the opening team of OKANA Resort & Indoor Waterpark, where your career aspirations meet a world-class destination Contribute to our distinctive atmosphere and foster your personal and professional growth An individual committed to creating exceptional guest experiences Be appreciated for what you bring to the team Learn and grow with a company that values its associates Why OKANA: Competitive wages People-first culture Health insurance Retirement savings Growth opportunities Paid time off Festive environment Perks & discounts About the role The Group Rooms Coordinator & Reservations Curator is responsible for managing group room blocks and handling individual reservations to ensure seamless guest experiences. This role involves coordinating group bookings, monitoring room inventory, and providing exceptional customer service while maximizing revenue opportunities for the hotel. What you will be doing: Answer and direct all service/sales/catering phone calls and greet visitors. Maintain work areas neat and organized. Maintain a good working relationship with other departments, employees and guests. Prepare room blocks, proposals, confirmations, thank-you letters, cover sheets, function sheets, rooming lists. Order pre-paid return reservation cards and V.I.P. amenities, as well as make room reservations. Report all unsafe conditions immediately. Become familiar with all phases of the filing system. Handle all correspondence to the Director of Sales and other assigned Sales Managers. Transcribe dictated letters, memos, etc. Prepare graphs, charts, statistical research and budget information. Attend mandatory meetings as assigned. Collect and complete report for market share analysis. Complete other duties as assigned by supervisor to include cross training. Daily updates and reports from maintaining future booking logs. Distribute contracts, memos, to assigned individuals. Log and maintain file on documents such as reader board, surveys, pre-cons, celebration letters. Maintain a file of competitive studies of local hotel rates and update periodically as demand requires. Maintain Director of Sales and Sales & Catering staff reader files on a monthly basis. Maintain files on promotions, advertising, all department invoices, room night revenue forms and leads. Order office supplies. Responsible for computation for the month-end reports. What you bring to the role: Previous experience in hotel reservations, front desk, or group sales preferred Strong organizational skills with keen attention to detail Excellent communication and customer service abilities Proficiency in hotel PMS and reservations software (e.g., Opera, SynXis, OnQ, etc.) Ability to multitask and prioritize workload in a fast-paced environment Strong problem-solving skills and a proactive approach to guest service Knowledge of revenue management principles and group booking procedures is a plus OKANA Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first. Pyramid Global Hospitality is an Equal Opportunity Employer Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.