Job Description

The Group Room Manager’s primary responsibility is to lead the daily operations of the Group Room Coordinators in actively securing reservations / selling all Crowne Plaza offerings to include rooms and dining reservations. The ideal candidate would be self-motivated, sales-minded, customer-focused and detail-oriented with a high degree of computer literacy, willing to learn new processes, and with the ability to become part of a dynamic work environment. Must be self-motivated and work well under pressure.

Work Requirements

Provide leadership to all Group Room Coordinators. Ensuring the successful development and deployment of group blocks within the property management system and other related systems. Ensuring optimization of guest room allocation for group blocks Partners with Group Sales and Convention Services ensuring that the direction provided to the Group Reservations Agents is in alignment with the Group Sales & Convention Services strategies. Implement training programs for all team members, instilling a sales culture oriented towards revenue optimization. Manage key human resource functions for all team members, including evaluations, hiring and training processes, and coaching and corrective action. Provide forecasting along with group arrival information to operational staff. Follow sales techniques to optimize revenue. Strong ability to multi-task and pay close attention to detail. Deliver the highest standard of service to all customers. Display effective computer literacy. Performs other duties as required.

Qualifications

Minimum of two years related experience and/or training in reservation or hospitality industry is required. Candidates with a strong call center / sales background in non-hospitality related field will be considered. Must demonstrate exceptional verbal and written communication skills, and possess excellent telephone etiquette. Ability to answer questions and successfully resolve issues and/or negotiate matters with tact, courtesy and patience. Must demonstrate basic computer skill with thorough knowledge of MS Windows and Office (Word, Excel, Outlook). Knowledge of Passkey, Opera, and Delphi is a plus.