Groups & Events Executive - Egyptians Only
kempinski
Groups & Events Executive - Egyptians Only
DescriptionSCOPE:Responsibility for maintaining key attention on SELLING to meet personal and team revenue goals through warm and friendly client contacts, creative sales processes and effective “sales closings” techniques and PLANNING in order to meet the event wishes and expectations of event planners.
Comprehensive consultation and mentoring of the Groups & Events organizer under the consideration of the clients detailed needs & expectations with the goal to ensure optimal utilization and selling of the hotels conferences & slipping rooms and revenue maximization in compliance with the Kempinski standards.
OVERALL OBJECTIVES:
The job of Groups & Events Executive is executed satisfactorily when:\nThe Hotel achieves its Financial Objectives.\nThe Group and Events Sales team that the person works with achieves their Revenue Objectives.\nThe person achieves their Personal Objectives.\nThe TTTT is carried out to the satisfaction of both Director of Groups and Events and the Groups and Events Executive.\n
Key ResponsibilitiesMAIN RESPONSIBILITIES:\nAssume complete responsibility for learning from initial orientation and training programs conducted when joining the sales team by the Director of Groups & Events and all sales associates.\nConstantly gather, understand and apply the knowledge of food, beverage, technical equipment and inter-departmental procedures to the sales and planning process with the client.\nMaintain an up-to-date planning information portfolio for easy reference in the sales and planning process.\nEffectively represent the Hotel in all telephone, written and personal contacts with potential, past and current clients with warm and friendly guest contact, an ever-present willingness to assist, and especially an obvious desire to welcome client business to the hotel.\nPrepare all information-sharing communiqués to the client and to other hotel departments precisely and thoroughly and update that information on a timely basis.\n Assume responsibility for all final preparations prior to the event and on the day of the event to ensure client satisfaction in line with the details of the planning process.\nComplete all reports on a timely basis as requested by the Director of Groups & Events. \nMaintain orderly event files recording all vital information on proper departmental forms should another team member be called upon to assist or should an issue following the event need to be substantiated.\nBid a fond farewell to all event clients with a personalized letter of appreciation and complete follow up on all outstanding balances.\nCross Sell other Kempinski Hotels as appropriate.\nLive and achieve the Kempinski Sales Vision.\nFollow up all enquiries within 24 hours of receipt and trace and follow up all past, potential and current client files on a regular basis.\nFollow all department guidelines on the outlining and collection of advance deposits and final payments OR the clear arrangements for credit accounts with the Credit Manager.\nAssist other professional sales team members with overall team efforts to secure business and to produce all events to meet the expressed wishes and expectations of the client.\nMeet and exceed personal monthly, quarterly and/or annual sales goals and to assume partial responsibility for the creation of those goals.\nFocus all personal sales efforts on one specific Market Segment as agreed up by the entire sales team plus minor efforts on the wide range of other market segments being pursued by the team.\n
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. \n
\n
Skills, Knowledge and Expertise\nNATIONALITY: Eligible for a working permit in country of hire.\nEDUCATION: College Degree in Hospitality required, University or Hotel School education preferred.
\nEXPERIENCE: Previous experience of minimum three (3) years in luxury hotels is required. Previous experience in Groups & Events management, Reservations or Sales preferred.
LANGUAGE: Ability to work and communicate in a multinational environment:\nLocal language – excellent oral and written skills (as applicable)\nEnglish – excellent oral and written skills\nAdditional language - beneficial\n\nCOMPETENCIES: To fill this position the candidate must have:\nStrong leadership and analytical skills\nAbility to quickly adapt to a constantly changing market with a revenue positive effect\nBe proactive in achieving Event & Group revenue goals\nRelevant experience in Event & Group management. Hotel Operations experience a plus\nAnalytical approach to problem solving and demonstrated ability to “think out-side of the box”\n\nTECHNICAL COMPETENCIES: Computer literacy adapted to the field of Groups & Events:\nStrong computer skills, including Microsoft Office, (Excel/PowerPoint/Word) \nMicros Fidelio Opera and Sales & Catering\n\nINDIVIDUAL CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:\nPeople Oriented\nPassionate for European luxury\nEntrepreneurial\nStraightforward\nMeet deadlines\nHandle pressure and time constraints\nStrong writing skills\nExcellent listening and verbal skills\nDisplay confidence when selling product and speaking to guests\n\nOTHER SKILLS: Depending on region and property.
BenefitsFounded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.
Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.
For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.
In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
Application Deadline: 28 February 2025
Department: Sales & Marketing
Employment Type: Permanent - Full Time
Location: Egypt - Cairo
Reporting To: Assistant Events Sales Manager
Compensation: ج.م0 / month
DescriptionSCOPE:Responsibility for maintaining key attention on SELLING to meet personal and team revenue goals through warm and friendly client contacts, creative sales processes and effective “sales closings” techniques and PLANNING in order to meet the event wishes and expectations of event planners.
Comprehensive consultation and mentoring of the Groups & Events organizer under the consideration of the clients detailed needs & expectations with the goal to ensure optimal utilization and selling of the hotels conferences & slipping rooms and revenue maximization in compliance with the Kempinski standards.
OVERALL OBJECTIVES:
The job of Groups & Events Executive is executed satisfactorily when:\nThe Hotel achieves its Financial Objectives.\nThe Group and Events Sales team that the person works with achieves their Revenue Objectives.\nThe person achieves their Personal Objectives.\nThe TTTT is carried out to the satisfaction of both Director of Groups and Events and the Groups and Events Executive.\n
Key ResponsibilitiesMAIN RESPONSIBILITIES:\nAssume complete responsibility for learning from initial orientation and training programs conducted when joining the sales team by the Director of Groups & Events and all sales associates.\nConstantly gather, understand and apply the knowledge of food, beverage, technical equipment and inter-departmental procedures to the sales and planning process with the client.\nMaintain an up-to-date planning information portfolio for easy reference in the sales and planning process.\nEffectively represent the Hotel in all telephone, written and personal contacts with potential, past and current clients with warm and friendly guest contact, an ever-present willingness to assist, and especially an obvious desire to welcome client business to the hotel.\nPrepare all information-sharing communiqués to the client and to other hotel departments precisely and thoroughly and update that information on a timely basis.\n Assume responsibility for all final preparations prior to the event and on the day of the event to ensure client satisfaction in line with the details of the planning process.\nComplete all reports on a timely basis as requested by the Director of Groups & Events. \nMaintain orderly event files recording all vital information on proper departmental forms should another team member be called upon to assist or should an issue following the event need to be substantiated.\nBid a fond farewell to all event clients with a personalized letter of appreciation and complete follow up on all outstanding balances.\nCross Sell other Kempinski Hotels as appropriate.\nLive and achieve the Kempinski Sales Vision.\nFollow up all enquiries within 24 hours of receipt and trace and follow up all past, potential and current client files on a regular basis.\nFollow all department guidelines on the outlining and collection of advance deposits and final payments OR the clear arrangements for credit accounts with the Credit Manager.\nAssist other professional sales team members with overall team efforts to secure business and to produce all events to meet the expressed wishes and expectations of the client.\nMeet and exceed personal monthly, quarterly and/or annual sales goals and to assume partial responsibility for the creation of those goals.\nFocus all personal sales efforts on one specific Market Segment as agreed up by the entire sales team plus minor efforts on the wide range of other market segments being pursued by the team.\n
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. \n
\n
Skills, Knowledge and Expertise\nNATIONALITY: Eligible for a working permit in country of hire.\nEDUCATION: College Degree in Hospitality required, University or Hotel School education preferred.
\nEXPERIENCE: Previous experience of minimum three (3) years in luxury hotels is required. Previous experience in Groups & Events management, Reservations or Sales preferred.
LANGUAGE: Ability to work and communicate in a multinational environment:\nLocal language – excellent oral and written skills (as applicable)\nEnglish – excellent oral and written skills\nAdditional language - beneficial\n\nCOMPETENCIES: To fill this position the candidate must have:\nStrong leadership and analytical skills\nAbility to quickly adapt to a constantly changing market with a revenue positive effect\nBe proactive in achieving Event & Group revenue goals\nRelevant experience in Event & Group management. Hotel Operations experience a plus\nAnalytical approach to problem solving and demonstrated ability to “think out-side of the box”\n\nTECHNICAL COMPETENCIES: Computer literacy adapted to the field of Groups & Events:\nStrong computer skills, including Microsoft Office, (Excel/PowerPoint/Word) \nMicros Fidelio Opera and Sales & Catering\n\nINDIVIDUAL CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:\nPeople Oriented\nPassionate for European luxury\nEntrepreneurial\nStraightforward\nMeet deadlines\nHandle pressure and time constraints\nStrong writing skills\nExcellent listening and verbal skills\nDisplay confidence when selling product and speaking to guests\n\nOTHER SKILLS: Depending on region and property.
BenefitsFounded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.
Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.
For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.
In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
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