Req ID:4599 Category:Field Support Location Name:Service Experts Location Address:3400 N Central Expy, Suite 410, Richardson, TX 75080 Status:Full-Time

Position Summary:

The Growth Strategy Specialist is responsible for supporting the Director of Growth Strategy in the development and implementation of projects as well as driving process improvements related to existing growth initiatives and operations. They will participate in cross-functional work across Marketing, Sales, Operations, Finance, Risk, Data Strategy, and Legal.

Your efforts and support will have a direct and immediate impact on the company’s success. This is a great opportunity for a passionate, customer-centric, data-driven, field-focused, forward-thinking professional looking to join a growing organization positioned to be the premier provider of essential home services financial products in North America. A desire to learn, lead and win is a must.

Key Responsibilities:  

Support the Director of Growth Strategy in the development of a forward-looking initiative road map including program development, program enhancements, and business case developmentWork with stakeholders and business owners to identify opportunitiesIdentifying and prioritizing growth opportunities and initiatives.Preparing reports and presentations to communicate opportunities and program performancePreform ongoing business results monitoring and reporting (Weekly/Monthly)Analyzing customer insights, industry trends, and various reporting to understand market needs and competitor activitiesPerform quality control and testing of process and program changes / enhancementsDevelop insight driven short-term action plans, to ensure program growth and success  Support program updates and launchesSupport incentive programs while working with various departmentsCultivate and manage cross-functional relationships with various parts of the businessCommunicating growth strategies, goals, and program details to the field and leadersDevelop a strong understanding of customer & conduct ongoing activities that promote the improvement of the Customer Experience i.e. policy and procedural changes, escalation management

 
Qualifications:  

Bachelor’s degree in a business-related field such as Business Administration / Management or relevant field2+ years in growth, product, marketing, operations, or related business experienceExcellent organizational skillsAbility to adapt and pivot when new found information warrants a change in strategy or approachComfortable presenting to various levels of leadershipStrong experience using software programs to analyze data and visually present findings (i.e. excel, tableau)Strong project management skillsPrevious experience in business process outlinesExperience in home services sector is an assetAbility to track, measure and present results of implemented program changesAbility to process map, troubleshoot processes, and design new business processesExceptional verbal & written communication and presentation skills to multiple audience typesComfortable sifting through large amounts of data to report on findings and uncover insightsDemonstrated ability to collaborate with diverse cross-functional teams to achieve resultsIntellectually curious with a strong desire to solve complex problems

What Do We Offer You as a Service Experts Employee?

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.

Competitive Pay, including incentive opportunities for many positionsPaid Time Off and Company Holiday PayMedical /Dental /Vision Insurance programs401(k) Retirement Savings Plan with company matching contributionsLife Insurance, for you and options you can elect for your familyShort-term and Long-term disability insurance options, that protects you and your family if you are unable to workSupplemental benefit programs such as: Legal advice, pet insurance, health advocacy programsWorld Class Training opportunities through our Experts UniversityCareer Development opportunities

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