**Description** **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. **How will you make an impact in this role?** The American Express Card Issuance Partner Manager role manages the day-to-day operations of the end-to-end card issuance process for a specific region/bureau. Key Responsibilities include: + Ensuring all card delivery SLAs are met in accordance with the contract. + Liaising with business groups on market performance and initiatives. + Driving change initiatives and new product launches across the relevant market + Key point of contact for operational and business partner enquiries + Management of issue resolution and the associated re-engineering analysis and defect elimination work + Championing the customer experience and re-engineering goals for Amex with the vendor + Communicating within World Service vendor capabilities and service delivery performance + Identifying and developing re-engineering opportunities to drive both shareholder and customer metrics **Minimum Qualifications** + Able to balance and leverage vendor capability versus business and customer requirement to ensure standard processes and customer satisfaction + Self-motivated with little direct supervision required + Professional who will represent American Express external vendors + Excellent interpersonal skills and the ability to communicate effectively at all levels within both the American Express and third-party vendor organization + Excellent relationship management skills + Bilingual English/Japanese is required **Preferred Qualifications** + Experience within outsourcing / relationship management industry, experience within customer communications environment is advantageous + Proven relationship and/or contract management with external partner/s and internal business partners + Strong Leadership skills with ability to influence without direct authority + Excellent Negotiation skills **Qualifications** We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: + Competitive base salaries + Bonus incentives + Support for financial-well-being and retirement + Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + Generous paid parental leave policies (depending on your location) + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. **Job:** Operations **Primary Location:** Japan-Tokyo-Minato-ku **Schedule** Full-time **Req ID:** 24018159