Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Allied Universal® is hiring a Global Security Operations Center (GSOC) Supervisor. The Global Security Operations Center (GSOC) Supervisor maintains full accountability for the GSOC and its personnel, systems, and procedures to ensure effective and timely response to alarms, calls of distress, incidents, and other activities.

Full Time: Monday-Friday 2:00 p.m. - 10:00 p.m.

Hourly Pay Rate: $28.00

Must have 2+ years of Supervisor Experience and Security Experience

RESPONSIBILITIES:

Serve as the liaison between the GSOC, Contract Security Management, and Global Security ManagementDevelop and direct the functions, processes, and operations of the GSOC and ensures policies, procedures, and objectives align with client goalsPerform analysis, planning, and provide direction to ensure that the GSOC is delivering maximum value to the businessDevelop, implement, and document scheduled and ad hoc training exercises to ensure effective performance of the personnel assigned to the GSOCDevelop GSOC functionality and assist in identifying new technologies and upgrades for existing systemsReceive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring, radio systems, Skype, and other systemsMotivates, coaches, and provides leadership to the GSOC staff to develop direct reportsManage, administer and work within software programs used to support operational processes such as travel security, emergency notification, global incidents, etc.Provides feedback to both client and contract security management to mitigate failures and improve performanceServe as a point of escalation for any inter-company customer service issues related to the GSOC operationsPerform on-call duty (includes after-hours, weekends, holidays) to take appropriate action on staff questions and issuesDevelop and monitor intelligence sources to identify potential threats or incidents which may target the clientDevelop and monitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvementsPerform supervisory/managerial responsibilitiesEnsure adequate/skilled staffing; select employeesEstablish performance goals and priorities and perform performance appraisalsCreate and deliver security presentations, reports, and participate in required meetingsPerform other duties as assigned by the Contract Security Account Manager or Global Security Management

QUALIFICATIONS (MUST HAVE):

High school diploma or equivalentMinimum of two (2) years of supervisory/management experienceMinimum of one (1) year of working in a Security Operations Center or closely related operationWork history to include each the following:Ability to prioritize workload based on urgency; able to delegate tasks and communicate to a range of audiencesDemonstrated analytic and critical thinking skillsDemonstrated ability to ensure compliance, monitoring of assets, and making rapid notificationsDemonstration of strong computer skillsExcellent oral and written communication skillsExcellent analytical and problem-solving skillsSuperior customer service skillsAbility to coach, mentor, and motivate direct reportsActive listening skillsAbility to assess and evaluate situations effectivelyAttention to detailProficient computer skills to include Microsoft Office (Word, Excel, PowerPoint) and ability to quickly learn multiple computer software programsAbility to research, investigate, and compile informationPlanning and organizing skillsAbility to mediate conflict with tact, diplomacyAbility to critically think and conduct analyses in a dynamic environment; able to adapt to changing priorities

PREFERRED QUALIFICATIONS (NICE TO HAVE):

Prior experience supervising or managing a Security Operations Center, Security Communications Center, security/alarm monitoring center or other closely related call center environmentMilitary experienceCollege degree in management, criminal justice, or related field of study

BENEFITS:

Medical, dental, vision, basic life, AD&D, and disability insuranceEnrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirementsEight paid holidays annually, five sick days, and four personal dayVacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.