Job Description

Sales Enablement Manager

At Zendesk, we are champions of customer service, and we are looking for an exceptional Sales Enablement Manager to join our team in Lisbon, Portugal to own the development and deployment of Zendesk's first "Sales Academy" Program. As a Sales Enablement Manager, you will play a crucial role in empowering our sales team to deliver flawless customer experiences and drive revenue growth. 

Responsibilities:

Own the development and deployment of Zendesk's first "Sales Academy" ProgramCollaborate with cross-functional teams to develop sales training materials, playbooks, and toolsCollaborate with outside vendors (when necessary) to create and run vendor led programs Conduct training sessions to equip sales representatives with the skills and knowledge necessary to compete in the marketRegularly assess the effectiveness of sales enablement initiatives and make data-driven recommendations for improvementPartner with sales leadership to identify skill gaps and develop targeted training solutionsStay informed about the latest developments and effective strategies in sales enablement.

Requirements:

Proven experience in sales enablement or a related fieldExperience working with, or implementing, a Sales Academy ProgramStrong understanding of sales processes and methodologiesExcellent communication and presentation skillsAbility to collaborate effectively with cross-functional teamsHighly organized and attentive to detailAmbitious and self-motivatedBachelor's degree in business, marketing, or a related field, or equivalent experience

If you are passionate about driving sales excellence and want to be part of a world-class organization, then we want to hear from you. Join us at Zendesk and together we will shape the future of customer service. Apply now!

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 6,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. 

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.