Summary

Job Family Group Description - Communication & Marketing:
Gathers jobs relating to all areas of communication for every audience and channel. Conveys the image and identity of the brand.

Job Family Description -Marketing:
Proposes and presents our brand products in a creative and innovative way. Reinforces bonds with regular clients, engages new clients and demonstrates internationally how we set fashion trends.

Sub-Job Family Description - CRM:
Understands the tastes and preferences of our clients in order to provide a stellar customer experience. Creates a bond to maintain customer loyalty and brand addiction.

Job Description

Launch and lead the execution of Clienteling initiative in store

Support the Store management in strengthening a client-centric culture among the team & ensure the full implementation of the Gucci Clienteling program and initiativesEnsure the comprehension of the clienteling KPIs, monitor the performances and implement action plans to improve them, focusing especially on the data collection, data quality and client retentionCoach, train & support each client advisor on the selling floor and through one-to-one sessions: implement & follow a coaching calendar

Retain and develop the existing clients

Proactively support the Client Advisors in building relationships and gaining customer understanding to promote future visitsInspire CAs to implement initiatives personalized on client interests and profileManage and develop VIG clients through personalized development plans

Recruit new clients within and outside of the store

Monitor and coach Client Advisors on information collection and enrichment: tools usage and related ceremonyProvide training, motivation and coaching to sales staffs to enhance their clienteling skills, calling techniques, and client service standardsDevelop multi-sourced new client development initiatives/ activities to ensure on-going clienteling activity development in collaboration with local corporate team

Manage One To One appointment (OTO) planning and VIP room (where available)

Stimulate and assists Client Advisors in preparing, executing and following-up OTO initiatives, coordinates the OTO calendar and monitors resultsAssist Client Advisors when in the preparation of OTO appointments, leveraging on VIP room, visual merchandising, product and hospitality guidelines

Requirements

5+ years of Retail experienceDeep knowledge and understanding of Luxury Business, customers, competitors and productsStrong customer focus in line with Gucci hospitality cultureTeam/people managementProblem Solving, Proactivity and EmpathyPassion for the brand, history and creative cultureDetail oriented, organized and professionalAbility to build relationships and encourage colleagues to generate innovative ideas to drive success. Able to motivate, coach and drive othersGood PowerPoint and Excel skillsFluent in English

Job Type

Regular

Start Date

2024-06-27

Schedule

Full time

Organization

Luxury Goods Qatar