GUCCI Customer Engagement Specialist
Gucci
Summary
Job Family Group Description - Communication & Marketing:Gathers jobs relating to all areas of communication for every audience and channel. Conveys the image and identity of the brand.
Job Family Description -PR & Events:
Brings our luxury products onto the stage. Builds a solid reputation for our brands through event organisation, press relations and a robust online presence.
Sub-Job Family Description - Public Relations:
Builds and maintains our company reputation through public relations activities. Gives clear messages on our image internally and externally
Job Description
Responsibilities
Coordinate Customer Engagement department orders and shipment arrangement on related tools and giftings needsMain support to compile pre/post event summary recapped and initiatives proposals within set deadline.Proactive and accurately coordinate, source and compiled Gifting & Activities tools order for South Asia and Pacific regionDay to day Customer Engagement administrative work Execute the distribution of direct mailers materials (physical mailer and in system) and sending out of gifts and collaterals in timely manner (catalogues, profile cards, Thank you cards, Gifting arrangement)Tracking and compiling region expenditureFreight or logistic tracking and coordination of all brand and customer engagement related orders.Update relevant customer engagement calendars including activity, events, festive, giftings, etc.Upkeep and compiled finance actualization report timely across South Asia & PacificSupport Regional Brand Director and Regional Brand and Customer Engagement department on administration and clerical workSupport Brand and Customer Engagement activities/event matters and special projects rolled out upon request.Support PR on ad-hoc assignment and special projects rolled out when needed. (i.e. support PR team on ad-hoc or special big projects, support sample racks, packing, sample sales, etc)Data Quality Management which includes but not limited to Data Cleansing, Data Deduplication, review & comment on periodic data quality reportsConduct market research and competitor analysisKey Requirements
A minimum of 2 years’ experience in luxury retail Clienteling.Strong experience in Luxury Retail particularly understanding of CRM.Good understanding of Luxury Client ExperienceTouch of Luxury Finesse.Experience in working within a Multicultural EnvironmentMulti-tasking & Excellent organizational skillsStrong Attention to DetailsGood Project/Event Coordination ManagementIn Tune with Current Luxury ExperiencesResourcefulnessHigh Emotional IntelligenceGood Communications & Analytical SkillsAmicable & empathic personalityPositive attitudeHigh Driven & Result OrientedCreative Thinker & Highly adaptableBoth an Effective Team Leader & A PlayerStrong sense of IntegrityPowerPoint & Excel skillsGood Communications & Navigation SkillsJob Type
ContractorStart Date
2025-02-20Schedule
Full timeOrganization
Gucci Singapore
Confirm your E-mail: Send Email
All Jobs from Gucci