Summary

Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description -Store Management:
Oversees and guides the stores to ensure a unique customer experience. Manages the relationship between clients and sales team. For the customer, this is the visible face of the brand.

Sub-Job Family Description - Team Manager:
Partners with the store manager to achieve business goals. Supports day-to-day running of the store, CRM activities, loss prevention, human resources management and visual merchandising presentation. Acts as a brand ambassador with consistently high standards to enhance sales and motivate store staff to excel.

Job Description

Summary

If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond

Role Mission

As a Gucci Team Manager, you will effectively support and lead activities to achieve store business objectives, demonstrate the unsurpassed service culture and take responsibility for human resource management, while driving associate development. You will promote and enhance the Gucci brand, in line with corporate policies and procedures.
 

Key Accountabilities

Work with the Store Manager to drive and maximize sales performance to consistently achieve the overall sales budget objectives, while ensuring operational integrity and monitoring monthly profitability. Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring the highest level of customer service is provided.  Manage and support stock levels through direct communication with key business departments to maximize full price selling and maintaining a high sell through, as well as alignment with new product launches. Train and communicate current collection knowledge to all associates to ensure the team is fully educated on brand pillars and seasonal strategy by partnering with the Training Area.Clearly understands company set KPI’s and exhibits the ability to identify strategies when performance standards are not met. 

Client Development 

Lead the team to consistently establish client relationships and propose local events through continuous networking.Lead the team on executing superior customer service and after sales experience to increase and retain customer loyalty.Support the development, implementation, and execution of company CRM initiatives by providing action plans to the team. Supervise the meaningful customer data capture for the purpose of building relationships to personalize future client development opportunities. Monitor monthly CRM database reporting. 

Operations 

Partner with the Store Manager to recap monthly store performance in end-of-month format and report current business trends to cover every aspect of the business, including competitor performance. Adhere to and enforce all company policies and procedures including Operations, Human Resources, and security standards. Comply with all Loss Prevention quarterly self-audits, monthly cycle counts, incident reporting and monthly inventory reconciliations to ensure annual inventory shrinkage is below company target. Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage.Support and maintain visual merchandising standards set by world-wide headquarters.Maintain full organization of company assets per the back-of-house and front-of-house guidelines provided by headquarters. 

Talent Management 

Support the Store Manager with monthly coaching/counseling sessions with associates to review performance and provide timely feedback.Assist with the performance check-in process for all store employees and set annual employee goals in alignment with store director. Partner with the Store Manager to identify and create action plans for low performers and build succession plans for high talent.Attract, recruit, and retain a high performing team and build a talent pipeline through networking and competitive shopping.Support a consistent and branded onboarding experience for all new hires.Manage the allocation of staff resources and schedule to effectively drive sales and maintain a high standard of customer service. 

Key Requirements

Minimum of 4 - 6 years of operations experience in retail, luxury retail, or service-related industry preferably in a supervisory role.Bachelor’s degree in Fashion, Business, Hospitality, or related discipline.Excellent written and communication skills with talent for managing, coaching and developing a team.Ability to analyze information, identify business priorities, problem solve and manage multiple tasks in a fast-paced environment.Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;Excellent organizational skills.Fluent in Spanish and English.Experienced with technology to utilize internal retail systems and shipping software programs.Flexibility to work in a retail schedule, which will include evenings, weekends, and holidays.

Key Pillars for Ways of Working

Execute the mission of the role with a Radically Client-Centric mindset.Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working.Be Relentlessly Creative and approach challenges with an innovative mindset.Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.

Key Behaviors to Amplify What We Do

Considerate ThinkerSolutions DeveloperAccountable AchieverConnection BuilderContinuous LearnerTalent Builder

This is an ideal opportunity to join the Gucci adventure and become part of a thriving merchandising team that offers possibilities to learn and grow. Talent development is a managerial principle at GUCCI, and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

GUCCI is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background. 

Discover more about Gucci at www.gucci.com

Job Type

Regular

Start Date

2025-03-01

Schedule

Full time

Organization

GUCCI MEXICO S.A de C.V.